3 Bedroom, 3 Bath, Pool Table, Hot Tub and 9 Foot Theater Screen!

  • Location: Gatlinburg, TN
  • Bedrooms: 3
  • Bathrooms: 3.00
  • Pet Friendly: Pets Allowed
  • Internet: Internet Available
  • Wheel chair accessible: No

3 stories of rustic luxury in this true log cabin with 2 master suites, bonus room and private hot tub on 1 of the 2 decks. Enjoy your stay in the Smoky Mountains with your own private Home Theater room with 9 Foot Screen, high definition theater projector and surround sound. Upper level private queen master suite includes master bath, jacuzzi tub and beautiful woodwork with vaulted ceilings and ceiling fan. Lower level bonus room features queen over queen bunk beds! Catch cabin fever by enjoying one of the 6 TV's. Gas Grill, Pool Table, Hot Tub, Jacuzzi Tub and Free Wireless Internet!

Bedroom and Sleeping Arrangements: Main Level King Suite: King Bed - Sleeps 2 Upper Level Queen Suite: Queen Bed - Sleeps 2 Lower Level Bunk Room: Queen Bunk - Sleeps 4 Main Level Sleeper Sofa: Queen Sleeper - Sleeps 2

Amenity

    • jetted tub
    • king
    • queen
    • shower
    • sleep sofa /futon
    • toilet
    • tub

Attractions

    • autumn foliage
    • caves
    • churches
    • cinemas
    • festivals
    • forests
    • live theater
    • museums
    • recreation center
    • restaurants
    • theme parks
    • water parks
    • waterfalls
    • winery tours

Entertainment

    • DVD Player
    • Pool Table
    • Satellite / Cable
    • Television
    • Cable TV
    • DVD Player
    • ESPN & ESPN2
    • Free Wireless Internet
    • Home Theater Room
    • Pool Table
    • Home Theater with 9' Screen
    • 5 TV's
    • 3 DVD / VCR Combo Players

General

    • Air Conditioning
    • Clothes Dryer
    • Fireplace
    • Heating
    • Internet
    • Iron & Board
    • Linens Provided
    • Living Room
    • Parking
    • Telephone
    • Towels Provided
    • Washing Machine

Kitchen

    • Coffee Maker
    • Dishes & Utensils
    • Dishwasher
    • Kitchen
    • Microwave
    • Oven
    • Refrigerator
    • Stove
    • Toaster
    • Blender
    • Coffee Maker
    • Cookware
    • Full Kitchen
    • Ice Maker
    • Microwave
    • Mixer
    • Refrigerator
    • Toaster
    • Dishwasher

Leisure activities

    • antiquing
    • bird watching
    • eco tourism
    • gambling casinos
    • horseback riding
    • outlet shopping
    • photography
    • scenic drives
    • sight seeing
    • walking

Sports and adventure activities

    • fishing
    • fly fishing
    • golf
    • hiking
    • ice skating
    • mountain biking
    • rafting
    • skiing
    • spelunking
    • whitewater rafting

Suitability

    • pets considered

Safety

    • Outdoor lighting
    • Deadbolt lock on entryway
    • Smoke detectors
    • Carbon monoxide detector
    • Fire extinguisher
    • First aid kit

Living

    • Air Conditioning
    • Ceiling Fans
    • Central Air
    • Fireplace
    • High Speed Internet
    • Ironing Board
    • Jacuzzi Tub
    • Linens
    • Washer & Dryer
    • Comfortable Seating for 6
    • 1 Queen Sleeper Sofa
    • 1 King Sized Bed
    • 1 Queen over Queen Bunk Bed
    • 1 Queen Sized Bed
    • Sofa
    • Gas Fireplace

Business

    • Nearby ATM
    • Nearby Bank
    • Nearby FedEx
    • Nearby Internet Cafe
    • Nearby Post Office
    • Free High Speed Internet

Outdoor

    • 2 Rocking Chairs
    • 6 Rocking Chairs
    • Deck
    • Gas Grill
    • Hot Tub
    • 2 Chairs on the Deck
    • Outdoor Fireplace
    • Covered Deck
    • Porch Swing
    • Table with 4 Chairs on Balcony
    • Bench

Geographic

    • Close to Town

Convenience

    • Area FitnessCenter
    • Movie Theatres
    • Nearby Bowling Alley
    • Nearby Golf Course
    • Nearby Grocery
    • Nearby Indoor Pool
    • Nearby Medical Services
    • Outlet Shopping
    • Near National Park
    • Food & Grocery Delivery Avail.
    • 20 Minutes to Dollywood
    • 8 Minutes to Downtown
    • 20 Minutes to National Park
    • 25 Minutes To Outlet Malls
    • 20 Minutes to Pigeon Forge
    • 25 Minutes to Ober Gatlinburg
Dates Nightly Weekend Weekly Monthly
Seasonal
02/14/2019 - 02/16/2019
Min. Stay: 2 Nights
$381 $381    
Winter
02/17/2019 - 02/21/2019
Min. Stay: 2 Nights
$406      
Off Season
02/22/2019 - 02/23/2019
Min. Stay: 2 Nights
$417 $417    
Winter
02/24/2019 - 02/28/2019
Min. Stay: 2 Nights
$406      
Seasonal
03/01/2019 - 04/30/2019
Min. Stay: 2 Nights
$599 $599 $3276 $15150
Winter
05/01/2019 - 05/02/2019
Min. Stay: 2 Nights
$406      
Seasonal
05/03/2019 - 05/04/2019
Min. Stay: 2 Nights
$451 $451    
Off Season
05/05/2019 - 05/09/2019
Min. Stay: 2 Nights
$417      
Peak
05/10/2019 - 05/11/2019
Min. Stay: 2 Nights
$456 $456    
Off Season
05/12/2019 - 05/16/2019
Min. Stay: 2 Nights
$462      
Seasonal
05/17/2019 - 05/18/2019
Min. Stay: 2 Nights
$500 $500    
Off Season
05/19/2019 - 05/23/2019
Min. Stay: 2 Nights
$462      
Peak
05/24/2019 - 05/27/2019
Min. Stay: 2 Nights
$542 $542    
Off Season
05/28/2019 - 05/30/2019
Min. Stay: 2 Nights
$462      
Peak
05/31/2019 - 06/30/2019
Min. Stay: 2 Nights
$572 $572 $3115 $14880
Peak
07/01/2019 - 07/02/2019
Min. Stay: 2 Nights
$572      
Holiday
07/03/2019 - 07/06/2019
Min. Stay: 2 Nights
$791 $791    
Peak
07/07/2019 - 08/03/2019
Min. Stay: 2 Nights
$621 $572 $3115  
Seasonal
08/04/2019 - 08/08/2019
Min. Stay: 2 Nights
$565      
Peak
08/09/2019 - 08/10/2019
Min. Stay: 2 Nights
$549 $549    
Low
08/11/2019 - 08/15/2019
Min. Stay: 2 Nights
$493      
Peak
08/16/2019 - 08/17/2019
Min. Stay: 2 Nights
$494 $494    
Low
08/18/2019 - 08/22/2019
Min. Stay: 2 Nights
$444      
Peak
08/23/2019 - 08/24/2019
Min. Stay: 2 Nights
$494 $494    
Low
08/25/2019 - 08/29/2019
Min. Stay: 2 Nights
$444      
Peak
08/30/2019 - 09/01/2019
Min. Stay: 2 Nights
$494 $494    
Winter
09/02/2019 - 09/05/2019
Min. Stay: 2 Nights
$438      
Seasonal
09/06/2019 - 09/07/2019
Min. Stay: 2 Nights
$454 $454    
Winter
09/08/2019 - 09/12/2019
Min. Stay: 2 Nights
$409      
Seasonal
09/13/2019 - 09/14/2019
Min. Stay: 2 Nights
$454 $454    
Winter
09/15/2019 - 09/19/2019
Min. Stay: 2 Nights
$409      
Seasonal
09/20/2019 - 09/21/2019
Min. Stay: 2 Nights
$454 $454    
Winter
09/22/2019 - 09/26/2019
Min. Stay: 2 Nights
$409      
Seasonal
09/27/2019 - 09/28/2019
Min. Stay: 2 Nights
$487 $487    
Winter
09/29/2019 - 09/30/2019
Min. Stay: 2 Nights
$438      
Off Season
10/01/2019 - 10/03/2019
Min. Stay: 2 Nights
$450      
Peak
10/04/2019 - 10/05/2019
Min. Stay: 2 Nights
$528 $528    
Off Season
10/06/2019 - 10/10/2019
Min. Stay: 2 Nights
$483      
Peak
10/11/2019 - 10/12/2019
Min. Stay: 2 Nights
$528 $528    
Off Season
10/13/2019 - 10/17/2019
Min. Stay: 2 Nights
$483      
Peak
10/18/2019 - 10/19/2019
Min. Stay: 2 Nights
$528 $528    
Off Season
10/20/2019 - 10/24/2019
Min. Stay: 2 Nights
$483      
Peak
10/25/2019 - 10/26/2019
Min. Stay: 2 Nights
$528 $528    
Off Season
10/27/2019 - 10/31/2019
Min. Stay: 2 Nights
$483      
Peak
11/01/2019 - 11/02/2019
Min. Stay: 2 Nights
$487 $487    
Low
11/03/2019 - 11/07/2019
Min. Stay: 2 Nights
$438      
Holiday
11/08/2019 - 11/10/2019
Min. Stay: 2 Nights
$617 $617    
Low
11/11/2019 - 11/14/2019
Min. Stay: 2 Nights
$425      
Peak
11/15/2019 - 11/16/2019
Min. Stay: 2 Nights
$456 $456    
Low
11/17/2019 - 11/21/2019
Min. Stay: 2 Nights
$444      
Peak
11/22/2019 - 11/24/2019
Min. Stay: 2 Nights
$535 $494    
Holiday
11/25/2019 - 11/30/2019
Min. Stay: 2 Nights
$677 $677    
Winter
12/01/2019 - 12/05/2019
Min. Stay: 2 Nights
$438      
Seasonal
12/06/2019 - 12/07/2019
Min. Stay: 2 Nights
$487 $487    
Low
12/08/2019 - 12/12/2019
Min. Stay: 2 Nights
$444      
Seasonal
12/13/2019 - 12/14/2019
Min. Stay: 2 Nights
$487 $487    
Low
12/15/2019 - 12/19/2019
Min. Stay: 2 Nights
$444      
Holiday
12/20/2019 - 01/04/2020
Min. Stay: 2 Nights
$670 $670 $3703  
Winter
01/05/2020 - 01/09/2020
Min. Stay: 2 Nights
$406      
Off Season
01/10/2020 - 01/11/2020
Min. Stay: 2 Nights
$417 $417    
Winter
01/12/2020 - 01/16/2020
Min. Stay: 2 Nights
$406      
Peak
01/17/2020 - 01/19/2020
Min. Stay: 2 Nights
$456 $456    
Winter
01/20/2020 - 01/23/2020
Min. Stay: 2 Nights
$406      
Off Season
01/24/2020 - 01/25/2020
Min. Stay: 2 Nights
$417 $417    
Winter
01/26/2020 - 01/30/2020
Min. Stay: 2 Nights
$406      
Off Season
01/31/2020 - 02/01/2020
Min. Stay: 2 Nights
$417 $417    
Winter
02/02/2020 - 02/06/2020
Min. Stay: 2 Nights
$406      
Off Season
02/07/2020 - 02/08/2020
Min. Stay: 2 Nights
$417 $417    
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  • Overall:
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cowboy way review

We enjoyed the cabin with the exception of no heat downstairs. It got pretty cold downstairs.

Elizabeth D. on 11/13/2018

Thank you for your kind review, Elizabeth. We certainly appreciate you bringing this issue to our attention. Upon your checkout you notified us that the lower level heating unit was not working properly. We sent one of our maintenance technicians out later that afternoon and he found that all the vents were closed off on that level except for one which was not allowing for the heat to circulate properly. Once he opened them up and tested the unit, all was working properly. Please don't hesitate to contact us during your visit if you run into issues such as this. We hope you will choose to visit with us again on your next trip to The Great Smoky Mountains.

Response from Elk Springs Resort Cabin Rentals on 11/13/2018
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beautiful cabin - nice location

The cabin was very nice. It was clean, well appointed and in a good location. We did not have any issues during our stay.

Steven S. on 10/24/2018

We appreciate your business and your wonderful review, Steven. It is a pleasure to hear you had an enjoyable stay at Cowboy Way, and we hope you will make plans to visit with us often. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings!

Response from Elk Springs Resort Cabin Rentals on 10/24/2018
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mountain therapy

Best decision I’ve ever made. Beautiful and spacious cabin with too many luxuries to list due to limit. Best girls trip ever! Next time bringing the family. I plan to make this an annual event. The staff were super friendly. My only regret is that I didn’t stay longer.

Amy R. on 07/17/2018

Thank you for taking the time to share your wonderful experience with us, Amy. We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!

Response from Elk Springs Resort Cabin Rentals on 07/18/2018
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perfection!

The cabin exceeded our expectations. It was very clean & modern. The location was great, close to downtown Gatlinburg & Pigeon Forge.

Somer L. on 09/05/2018

We appreciate your business and your fantastic 5-star review, Somer! We certainly agree! Cowboy Way is in a great location to access downtown Gatlinburg for some shopping and a nice dinner or to relax and enjoy the peaceful mountain serenity. We want nothing more than our guests to feel as though they have a home away from home while in our area. Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 09/05/2018
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loud beds

Everything was great exsept the beds were horrible!! Every time someone moved in their bed it was super loud even the other guests in the house could hear them moving. Might want to reconsider the headboards in the house.

Douglas Jason G. on 09/11/2018

Thank you for your honest review, Mr. Gilliam. We are pleased that you enjoyed your overall stay at Cowboy Way. We are very sorry to hear that the beds caused an issue during your visit, however. I have reported your concerns to the proper department, and I can assure you this will be addressed. Please keep in mind, we do offer 24/7 staff assistance. We are happy to send an experienced staff member out to rectify any situation that may arise. We hope you will make plans to visit with us again on your next visit to The Great Smoky Mountains.

Response from Elk Springs Resort Cabin Rentals on 09/11/2018
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fantastic and clean cabin!!!

This was by far the cleanest cabin we have ever rented. All clean fresh smelling linens. All the furniture, floors, and surfaces were very clean as well. The whole check in and out process was very easy.

Here are my tips for anyone staying here.
1. It is tucked away in the mountains for a more serene experience, yet 10 minutes from things to do. You literally are staying among the trees so fantastic views.

2. It is 3 stories.

You enter on the second (main floor). 1st floor is down a flight of stairs and has the super awesome movie room. There is also a minifridge, sink, and drawers in the movie room. Also on this level is a nice shaded deck, bathroom, queen size bunk bed, & a small laundry room.

Main floor (2nd Floor) - Is Livingroom (Fireplace), Couch, 2 comfy chairs, dining table that seats 4, kitchen, bathroom, and king bedroom. Also deck with jacuzzi, two rocking chairs, BBQ, and picnic table.

Third floor - Pool table, darts, bathroom, and queen size bedroom with in-room spa tub.

3. Dog-friendly - We brought our pub and her crate so she was comfortable while we were out. Plenty of space downstairs to put the crate. She loved it and there is a very nice road to walk on for dog walks.

4. Movie room - FYI - Bring Blueray movies or hit up the red box at Food City. There is a large fee if you try and plug anything into stream. There aren't ports to plug in anyways. Every room has Xfinity cable boxes except the movie room.

5. Internet - Free fast wifi, but FYI it's an unsecured network.

6. Kitchen - We didn't cook much, but there are pots and pans and basic kitchen wares. Dishes, coffee cups, wine glasses, opener, and such are all stocked and in good condition. Coffee maker DOES NOT turn off on its own. *Takes regular basket filters. The microwave is newer and nukes things quickly. Dishwasher takes those tabs and works great. There are no spices, or s

Mindy L. on 10/08/2018

Thank you for your wonderful 5-Star review, Mindy! We are delighted to hear your stay was exceptional. It sounds like you chose the perfect cabin for a memorable get-away. We appreciate your helpful feedback! Our housekeepers work hard in preparing the cabins for our guests, and will truly appreciate your kind words. We enjoyed having you as our guest and hope you will consider staying with us again! Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 10/08/2018
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great area, cabin has room for a group

Cabin is a quick drive to Gatlinburg, a reasonable drive to most park entrances, and just 1.2 mi from a trolley stop.
One detail some might appreciate: there is no bedroom in this cabin with a connected bath, though all 3 have a bath nearby. This is probably good for groups, not so good for couples privacy.
Second, the large bed (the king size, main floor) was horrible to sleep on. I normally don't comment on mattresses because everyone has different preferences. But this was hard, and bowed to the outside. I've slept better in a tent. Unfortunately the other beds were smaller and we are a very tall couple.
Otherwise the cabin was in great shape with everything you could want. The theater room would be improved if there were new seats or even something like game chairs so more than 2-3 could seat comfortably.
check-in was a breeze; received our text in advance. Deck and hot tub were great for late-night relaxation. Kids loved the basement.

Kimberly S. on 07/23/2017

Thank you for your honest review, Kimberly. We truly care about the quality of your stay and want you to feel at home during each visit. I have forwarded the information about the bed and theater over to the cabin owner and we truly appreciate you taking the time to provide your feedback on these items. It is great to hear the children had a great time! We have a great selection of cabins that offer a variety of amenities that are sure to make your next visit a dream vacation. We sincerely apologize for any inconvenience experienced and hope you will continue to stay with Elk Springs Resort when visiting Gatlinburg.

Response from Elk Springs Resort Cabin Rentals on 07/23/2017
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excellent place, excellent stay!

Staff was very helpful, my dad got lost on the way in and they talked him in on a Friday evening. Cabin was clean and wonderful. Plenty of room for all and the dogs felt right at home.

Nicole J. on 09/06/2017

Thank you for your kind review, Nicole. We are happy that your family and your fur-babies enjoyed your stay. We hope you will vising us again during your next trip to The Great Smoky Mountains.

Response from Elk Springs Resort Cabin Rentals on 09/09/2017
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rustic cabin

Very clean cabin, lacked a few amenities in the kitchen.

Sonya T. on 11/28/2017

Thank you for sharing your experience with us, Sonya. We are happy you enjoyed your stay, however, disheartened to hear you experienced this issue. Please do not hesitate to contact us should you discover you are missing any items during your stay. We provide 24/7 guest assistance to ensure any need can be addressed quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will make plans to stay with us again.

Response from Elk Springs Resort Cabin Rentals on 11/28/2017
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enjoyable stay

Cowboy Way was a nice enough is on the smaller side with the living area smaller than it appears in the picture and the downstairs bedroom is way to small for queen size bunk did feel a bit stuffy and dusty when we got there...may be a good idea to have fans going and a few windows opened on check in days..
We did like the location, not to far up the mountain roads and close to downtown...
The staff was very helpful with any questions we had...

None Given on 09/20/2017

Thank you for your honest review, Tammie. We truly value your feedback as it helps to ensure that we are constantly improving. We are sorry that Cowboy Way was not the right cabin for you. However, we do have several cabins to choose from. Lots of them have more square footage to allow more space for you and your group. We would consider it a honor for you to visit with us again. One of our experienced Sales Representatives would be happy to assist you with finding a cabin that not only meets, but exceeds your expectations.

Response from Elk Springs Resort Cabin Rentals on 09/21/2017
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family vacation

very pleased

Virgil O. on 10/05/2017

Thank you for your kind review, Virgil. We hope you are already planning you next visit with us. Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 10/05/2017
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wish we could have stayed longer!

From the moment we walked in to the moment we walked out we were in love with the cabin, it has everything you could possibly need !

None Given on 12/28/2017

We are delighted that you had such a wonderful time at Cowboy Way, Fanny. This cabin is certainly a great place to create lasting memories together. With wonderful amenities and perfect location, it's a cabin that everyone can enjoy. We hope you will visit us again during your next trip to The Great Smoky Mountains.!

Response from Elk Springs Resort Cabin Rentals on 12/28/2017
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cowboy way review spring 2018

We had a nice time, however the construction that is occurring at the resort was VERY disruptive. Wish we would have been informed of this prior to stay. Cabins should be discounted when you aren't able to utilize the outdoor areas due to noise level. It was so loud that we really weren't able to enjoy the deck or dine outdoors. After several years of staying at this resort, we may not return.

None Given on 04/15/2018

Thank you for your honest review, Gene. It is regrettable that you will not be joining us again in the future. As you know, this is not inductive of a usual stay with us. It sounds as if your disappointment lies solely in the construction and not the cabin itself. We are always improving, but we are very sorry if the noise disrupted your stay. We can only hope you will consider joining us again in one of our newer cabins next year.

Response from Elk Springs Resort Cabin Rentals on 04/16/2018
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2 thumbs up!

Great place! Short drive into Gatlinburg and the family loved the theater, hot tub and pool table.

None Given on 04/11/2018

Thank you for your kind review, Kelly! We are excited to hear you and your family enjoyed the wonderful amenities at Cowboy Way. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!

Response from Elk Springs Resort Cabin Rentals on 04/11/2018
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great experience

Stayed 4 nights in this wonderful cabin. The kids loved the movie screen and we all enjoyed the hot tub. We would definitely stay here again. Would have given 5 stars if we had access to the fireplace but since we stayed after April 1st, we were not allowed to use it.

Chad W. on 04/28/2016

We are happy to hear that you enjoyed your stay! It sounds like a great time was had by all. We apologize for the inconvenience of not being able to use the fireplace. We can certainly understand your disappointment. Once it starts getting warmer, the fireplaces put too much of a strain on the air conditioning systems. The fireplaces are operational from October 1st- April 1st. We do have cabins available that have electric fireplaces. While many of these do not provide heat, they do provide that cozy feeling while relaxing after a fun day. This may be an option during your next visit. Please call us when you are ready to start planning your next vacation. One of our friendly, experienced sales representatives will be happy to assist you in choosing the perfect cabin. We hope you can come back and see us soon!

Response from Elk Springs Resort Cabin Rentals on 05/01/2016
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    No

family getaway

I have to say that as our family arrived at our beautiful cabin we fell in love with online, we walked in to total disbelief. I paid a high price for a cabin that was not loved, not maintained, and not updated. Our cabin needed new carpet, it was dirty and not as it appeared in the pictures. The furniture was worn, definately not as it appeared in the pictures, the overall condition of the cabin was average. We couldn't use the hot tub on the deck, a hornet nest was just above it. I have no idea who decides when to replace, update, or clean major item in the cabins but someone dropped the ball. I am definately going to add our pictures online and on trip advisor. The pictures on your website are a misrepresentation of the cabin.

Jennifer D. on 07/31/2016

Thank you for sharing your experience with us, Jennifer. We appreciate your feedback as it helps us to improve the quality of each stay. We are sorry to hear you experienced these issues at the cabin. Thank you for bringing these items to our attention, as we were not aware. Please do not hesitate to contact us during your stay should you arrive and find that you need our assistance. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. We care about the quality of your stay and will take any steps needed to ensure your stay is exceptional. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider giving us another chance to show you how a true 5-Star experience should be.

Response from Elk Springs Resort Cabin Rentals on 01/22/2017
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cowboy way weekend getaway

The cabin was incredibly clean and well-kept. Location was perfectly secluded but close to stores, restaurants, etc. Elk Springs was one of the finest resorts I've ever stayed in and my party was extremely impressed. We will absolutely be returning many times.

Blake J. on 05/18/2016

We are happy to hear Cowboy Way exceeded your expectations, Blake! We certainly agree, Elk Springs Resort has the perfect location. It is close to downtown, but feels like it is a million miles away. It is the perfect area to relax and enjoy all that nature has to offer. We hope you will come back and see us as often as you can!

Response from Elk Springs Resort Cabin Rentals on 05/19/2016
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cowboy way

The cabin was very nice, clean and cozy. It would be nice to change out the living room & basement to sectionals and dining to an 8 person table to provide seating for at least 8 people. Otherwise a very nice place.

None Given on 07/19/2016

We are delighted to hear you enjoyed your stay, Jon. Thank you for your wonderful suggestions. We have forwarded these on to the appropriate department to see if these changes can be made in the future. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg.

Response from Elk Springs Resort Cabin Rentals on 01/26/2017
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did not get the experience we were expected

The day we were supposed to checkin I recieved a txt message stating that the property is ready for check-in. We were driving from NJ so had to plan well. when we were just an hour away from the place we got a call that the cabin is not ready because the previous guests forgot to checkout and they were out for the whole day. Now, that raises question on how come we got the text message stating the cabin was ready. Anyways, we were offered a smaller and less expensive cabin as a replacement. Fortunatley, I recalled the replacement cabin from the time when I made the reservations. This was actually a cheaper cabin. So, I asked them for a refund for the price difference that I saw when I booked my original cabin (Hilltop Hideaway). After several calls, they agreed to give me the refund which is yet to come to my bank account. The cabin as such was okay but I wouldn't have paid this price for this cabin. The home theater won;t work for your movies that you carry in your hard drive or neither it will connect to your laptop. There aren't sufficient blankets or comforters in the cabin. When I asked for more they refused. The cabin isn't 5 minutes away from Gatlinburg easily takes 10 to 15 minutes. The front door key lock that was given to me did not work. I had to call them several times to get a fresh key code. Till that happened I was waiting outside with the whole group (including kids). Finally, the cell phone signal is really really bad. If you have to make a call to the front desk then good luck with that. NExt time I would rathr pick a place somewhere on the gatlinburg downtown area. I am quite disappointed with the cabin overall. the checkout was confusing....they ask you to call a number but the automatic ohone machine confuses you whether the checkout happened or not.

None Given on 08/01/2016

Thank you for sharing your experience with us, Ravinder. We are sorry to hear you were disappointed with your stay. We do show that the code for the replacement cabin was sent out at 11:17 am on the day of arrival along with another text message asking you to to give us a call at your earliest convenience as this code was not for the original cabin. These were sent out moments apart. We do try our best to keep you in the cabin that was chosen, however, from time to time, a situation may arise where we may need to change to an alternate cabin. Anytime this happens all efforts are made to ensure that the alternate cabin meets your standards. We did work with you throughout the morning to find a cabin that was acceptable to you. Since this cabin was less expensive a refund was quickly issued and agreed upon. While we do understand this was an inconvenience we do feel that a fair resolution to the issue was found. The home theater systems play DVDs. We do not allow any outside equipment to be hooked up to the systems as this can cause extensive damage if hooked up improperly. We provide blankets for each of the beds, along with any sleeper sofas inside the cabin. We sincerely apologize for any inconvenience experienced during your stay and hope you were able to enjoy your time spent in Gatlinburg in light of these issues.

Response from Elk Springs Resort Cabin Rentals on 01/22/2017
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christmas stay at cowboy way

The property was in a great location! The cabin was beautiful however there is absolutely no buffer of insulation between the second and third floors. You could hear every creak of wood, even when the upstairs guests turned over in bed. There is a wonderful projector in the media room (no TV) but no movies provided so bring your own. Very disappointed that after two requests prior to our visit, we could not get a Christmas tree for our Christmas stay as we were bringing along a 6 year old grandson. We arrived and found not even a wreath on the front door. All of the other cabins around us were decorated for the holiday. This should be disclosed up front when booking for a Christmas stay.

Kimberly W. on 01/03/2017

We are very sorry that you were disappointed in the lack of Christmas decor. All of our cabins are individually owned and we NEVER advertise any of them as being decorated for Christmas. We have no control over this being done. The expense of this is clearly up to the cabin owners. If you called and spoke to any one of our employees, they would have informed you of this as well. We have tried in the past to have DVD's in our cabins, but found that guests were taking them home with them, so that too is something we don't advertise. There are a couple of places nearby where you can rent movies to watch, or like you stated, you could bring your own. It appears that you otherwise were satisfied with the cabin itself and the location, which is what matters most. We hope your disappointment with this stay won't keep you from coming back again in the future!

Response from Elk Springs Resort Cabin Rentals on 01/10/2017
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girls trip 2016

you don't want me to review the cabin
You should cal me instead.
It was a Beautiful weekend,great company and
Lots of food

Linda L. on 11/15/2016

We are sorry to hear you were disappointed with your stay. Thank you for contacting us once the issues were discovered. We are happy to see that each of the maintenance items were taken care of quickly. We provide 24/7 guest assistance, as well as on-site maintenance and housekeeping throughout your stay. We welcome the opportunity to correct any issues that may arise. We are sorry that we were unable to correct the housekeeping issues. Although we offered to send our housekeepers out to the cabin to exchange the blankets and dust the cabin, we can understand you did not want to be disturbed. Please do not feel that you need to handle these issues yourself while you are our guest. We strive to ensure that each stay with us is exceptional. As a returning guest, you have seen first hand that quality and cleanliness is a priority with us. We can assure you, your feedback has been relayed to our housekeeping supervisor and will be addressed. We sincerely apologize that you experienced these issues as this was truly an oversight on our part. We are happy to hear you were able to enjoy your time spent in our area in light of these issues.

Response from Elk Springs Resort Cabin Rentals on 11/16/2016
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cowboy way

Overall it was a pleasant vacation. The cabin was very clean and cozy. The upstairs tub leaked through ceiling onto my bag of clothes when we drained it. It was reported and I decided to not use it the rest of the stay to prevent it from happening again.

Ryan P. on 10/13/2016

Thank you for sharing your experience with us, Ryan. We are sorry to hear that the tub leaked during your stay. We schedule regular preventative maintenance on each of our cabin, however, even with our best efforts issues can occur. We are happy to see that the technician was able to arrive and repair the leak quickly. We certainly understand that this can be an inconvenience and sincerely apologize. We hope you will consider giving us another chance to provide a 5-Star experience in a luxury cabin. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.

Response from Elk Springs Resort Cabin Rentals on 02/14/2017
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friend's vacations

Great and beautiful place!! We enjoyed a lot with some friends!! Thanks for everything!!

Margarita S. on 02/08/2017

Thank you for allowing us to be a part of such a wonderful vacation, Margarita! Cowboy Way is the perfect cabin to enjoy a relaxing get-away. We hope you and your friends will make plans to come back and visit us often!

Response from Elk Springs Resort Cabin Rentals on 02/08/2017
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gaitlinburg getaway cabin

A very nice location in a quiet area. Close to Gatlinburg, but away from the traffic and noise. There was plenty of room in this cabin for 7 people - no one was cramped for space. We would definitely return!

Ronald J. on 02/25/2017

We are delighted to hear your stay was exceptional, Ronald! We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 02/26/2017
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cowboy's way

Great experience overall. Tranquil and quiet, and very secluded. Just what we wanted.

Daniel G. on 03/28/2017

Thank you for your kind review, Daniel! We are happy you enjoyed your stay at Cowboy Way. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg.

Response from Elk Springs Resort Cabin Rentals on 03/29/2017
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awesome stay!

I enjoyed my stay with family and friends. Will definitely stay again first chance I get.

Mario R. on 05/09/2017

Thank you for the amazing 5-star review, Mario. It is our pleasure to offer you a beautiful cabin getaway experience to share with family and friends. When you are ready to book your next stay, be sure to mention that you are a repeat guest and you will receive a 10% discount off your next booking.

Response from Elk Springs Resort Cabin Rentals on 05/13/2017
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cowboy way

very pleasant, good location, few broken items in cabin but did not effect our stay

Mary O. on 04/24/2017

Thank you for your business and kind feedback. We look forward to doing business with you in the future. We have several cabin choices, so be sure to check them all out on our website or contact our sales department to assist you in making that perfect cabin selection for your next stay with Elk Springs Resort!

Response from Elk Springs Resort Cabin Rentals on 05/21/2017
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cline gatlinburg trip

Overall a good experience and a nice place to stay. Very clean. Kitchen area was nice, but if you want decent skillets to cook in, would recommend bringing your own. Larger Full Size bunk beds were very nice. Bedrooms were good sizes and lots of closet space. Upstairs shower was super tiny but a nice whirlpool tub is there if you're a fan of that. Theater Area is very nice as well. We had 8 people in the cabin, so more seating in that area would have been helpful. A library of videos would have been nice to utilize as well. Small refrigerator was very convenient to have in the Theater Area. There is a lot of space downstairs that could have been utilized better. A ping pong table, Fuse Ball Table or Air Hockey Table would have been awesome to have for our 9 and 10 year old. Having a pool table was a lot of fun. Whirlpool/Hot Tub outside was nice. You have to let the water run through the pump a bit before the jets work. Tv's are very old and need updated. Outside chairs were a bit uncomfortable, no cushions, so a little disappointing if you want to sit outside on the deck. We were hoping for a view of the mountains, but all that's viewable from the deck is wooded areas. Super, super curvy and narrow roads for 4 miles before you get to the cabin, so be aware if you have a large vehicle. Wouldn't discourage anyone from going there. Inside and cleanliness of the cabin was very nice and the big plus was the theater and pool table areas!

None Given on 05/20/2017

Thank you very much for your kind review. GPS takes you on a very winding and curvy road, but if you follow the written driving directions that we email you prior to your arrival, you will have a better route to take. Unfortunately, we are unable to provide videos or dvds in any of our cabins because previous guests were taking them home with them and not returning them. Each one of our cabins are individually owned and furnished however the owner chooses. For future reference, please feel free to check out our website for other suitable cabins with amenities and views to meet all of your expectations. We hope you will consider a future stay with us. All returning guests receive 10% off their next bookings!

Response from Elk Springs Resort Cabin Rentals on 06/10/2017
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loved it bvv

Our spring break vacation at this cabin was great!! We loved everything about it with the exception of the shower size in Master bedroom being somewhat small. Aside from that, loved we loved this cabin and the other 2 showers' sizes in the 2 additional bathrooms made up for it. We would definitely stay there again.

None Given on 04/21/2017

Thank you for your business and kind feedback. We look forward to doing business with you in the future. We have several cabin choices, so be sure to check them all out on our website or contact our sales department to assist you in making that perfect cabin selection for your next stay with Elk Springs Resort!

Response from Elk Springs Resort Cabin Rentals on 05/21/2017
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great family reunion

The cabin was clean and nicely maintained. we were a party of 8 adults and 4 kids. Enough sleeping space, kids loved the bunk beds. The dining table came with only 4 chairs, being a 3 bedroom cabin we were expecting atleast 6-8 chairs.
Great location, would recommend elk springs for a stay.

None Given on 07/20/2017

Thank you for allowing us to be a part of such a special family gathering, Parul. We are happy to hear you enjoyed your visit. We try to ensure our guests are aware of the individual amenities that are featured in each of our cabins through the detailed pictures shown on our website. The pictures are reflective of what you will find once you arrive at the cabin. We apologize if there was any confusion regarding the seating arrangements in the kitchen. We enjoyed having you as our guest and would consider it an honor for you and your family to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.

Response from Elk Springs Resort Cabin Rentals on 07/20/2017
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october getaway

Our trip to Elk Springs was amazing last year! We'd love to come back some day!

Sam S. on 09/30/2013
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cowboy way cabin

This cabin was perfect for our family reunion. Our grandaughter loved the queen size bunk bed. There was no view of the mountains due to the tall trees and foliage. The cabin picture and description needs to be updated. We enjoyed being so close to downtown Gatlinburg and the Smokey Mountain National Park.

Caroline K. on 10/27/2013
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cabin needs serious updates

Cabin needs substantial updates to electronics and heating. The "tube" TVs are older than anything I have seen. No Bluray players. Projection screen is only hooked up to an old DVD player with a very noisy audio reveiver/amplifier. And the projector was connected to the DVD player with a single rca video cable (not even component cables used). Worst setup I have seen. Projector not even hooked up to watch Cable Television. And the heating was a big problem as well. The bottom floor stayed ice cold while the top floor was an oven. Should have had independent system for bottom floor.

None Given on 01/07/2014
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poor night sleep, with no phone or internet

In looking at the cabin online it seemed like a good fit for my family. We had 5 adults and 2 kids ages 5 and 2. Let me start off with the positives of our stay.
- Very nice location, was away from alot of the tourist traps
-Cabin was very clean
-Lots of space for everyone
-Kitchen was well setup
-Media room was a big hit
-maintenance was quick to respond to our issues
Now the negatives
-Media room you can only watch DVDs, don't expect being able to watch TV down there.
-No notice that despite it getting down to the low forties at night the fireplace is not turned on during certain times of the year.
-1 of the stove top burners did not work
-Don't expect your internet to work, which means you won't have telephone service either.
- Don't expect to have much in the way of cell phone service either. I think Verizon is the only one that gets any type of coverage.
-Despite the quick response from maintenance they were unable to fix any of our issues
-there was a large lack of soundproofing for the bedroom on the main floor which allowed you to hear everyone else in the house. This made for some very long nights trying to sleep.

Overall everyone enjoyed their stay, but for the price and the issues I don't think we would return.

Kevin F. on 09/24/2013
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loved! will return soon!!

I was always skeptical buying a vacation from Groupon but I am SO glad I did! Our trip was amazing! The staff at Elk Springs Resort was wonderful even though we never saw them in person! Everything was e-mail and telephone but they were so quick to respond and so very friendly and sent me e-mails with updated payment info, etc to keep me in the loop at all times. No hidden fees ever! It was all laid out for me before I even booked it! The cabin was beautiful and the weather was amazing! The cabin was clean and just as described. Elk Springs Resort sent an e-mail with alternative directions due to traffic and we are so glad they did because the traffic in Pigeon Forge and Gatlinburg was crazy! On Sunday before our checkout I was already looking up other cabins and available dates to come back! We loved it that much!! My only complaint would be the projector screen in the media room. There is no cable tv or an HDMI connection for us to plug anything in. So all we could do was put DVDs in. We really wanted to watch football but couldn't. (If there is cable or an HDMI and we just completely didn't see it- im sorry!) Other than that, I recommend this cabin and resort to everyone! Thank you Elk Springs Resort for a great stay!!!!

Kellie F. on 11/05/2013
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cowboy way

I shall return.

Bob H. on 09/15/2013
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cowboy way

Great place, a little disappointed with the 'theater' in that we couldn't watch TV on it (only DVDs) but other than that it was GREAT!

Maura F. on 10/15/2013
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cowboy way

Loved the cabin! Had a great stay and we'll be back again.

None Given on 01/25/2014
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so sad to leave!

This is our second stay at Elk Springs. We have a really hard time on check out day! The sign at the entrance to the property "Warning! You May Never Want to Leave" is very appropriate. The property is beautiful - such a perfect retreat.

Richard E. on 01/03/2015
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really nice cabin

Cabin was exactly the way it was described, we found it to be a great place to stay while in Gatlinburg.

Joan J. on 11/12/2013
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a good december get away

Great location, 5 to 15 minutes from everything, yet far enough away to relax.

Greg P. on 12/23/2013
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everything we were looking for........

Close to everything yet far enough away. The cabin has three different living levels allowing each part of the family their own time/space if needed.

Kenny S. on 03/05/2014
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awesome stay in cowboy way!!!

This was by far th best vacation rental !!totally exceeded our expectations! Hope to make it back!!

Cherise F. on 01/22/2014
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gatlinburg vacation

Cabin was beautiful and clean. Great location for our daily adventures. Would definitely stay at Elk Springs Resort cabins again

None Given on 04/25/2014
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wonderful weekend getaway

We had a great time at the cabin. Everything was exactly as described. The view was beautiful. Fully stocked with everything you could need. Don't forget to buy ice when you go to the ice maker, but everything else is at your fingertips!!

None Given on 06/09/2014
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family get away

Cowboy Way cabin at Elk Springs Resort was a perfect place to relax and enjoy the Gatlinberg area. We were there with our adult son and daughter and three of our grandchildren. It is a very quiet community and pet friendly. Just the type of plAce we were looking for to enjoy quality time together. It is a place we would definitely return.

Kenneth M. on 10/16/2014
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excellent

The cabin was looking curly and the location excellent.

None Given on 10/29/2014
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the safety of your customers should be first.

We arrived at the cabin,stayed an hour and left to go eat. On return, the cabin had been broken into and our video camera had been stolen. On further investigation with the police, we found the cabin had been broken in many times previously. The door had been kicked in, pry marks on front and side patio door and the windows are not secure and screens are gone or on the ground surrounding the cabins and also, the cabins neighboring us. I would not recommend staying here. You want to be safe on your vacation? No, do not stay here.These cabins are watched and i do not mean by the security of the owners. I feel they could care less and should let people know what the deal is there. If the cabin is beautiful and clean, its not worth a **** if its not safe.The porch light did not work and the window they came through would not latch securely. All they had to do was push it in and MAGIC. One day the thief will not get their MAGIC. ONE DAY HE/SHE WILL GET THAT MAGIC BULLET.
THANK YOU, HAVE A GOOD DAY. TAMMY WILDER
MUSELLA, GA.

Tammy W. on 10/28/2014
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cabin review

Very nice rental unit.

None Given on 01/15/2015

Thank you for your kind review, Amy. We are delighted to hear you enjoyed your stay. We hope you will consider staying with us again during your next visit to Gatlinburg.

Response from Elk Springs Resort Cabin Rentals on 06/28/2017
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simply awesome

This was super nice. We really enjoyed our stay. The cabin was in an amazing location we got beautiful view of the trees with snow on them. The space was perfect. It is nice for girls or guys weekend out or family time.

Camilla R. on 03/04/2015
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cowboy way cabin

The cabin was absolutely amazing and everything I could of imagined. We enjoyed our stay and wish we could of stayed longer.

None Given on 09/10/2015

Thank you for the 5-star review Alyssa! It is our pleasure to provide you with a luxury cabin to enjoy time away from the hustle and bustle of everyday life. We do hope you will visit us again during your next trip to The Great Smoky Mountains. Hurry back, more memories are waiting to be made.

Response from Elk Springs Resort Cabin Rentals on 06/15/2017
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cowboy way

We were in town to celebrate our sons Grafutaion and had booked the cabin along with another one to accommodate family. The cabin was great for what we needed. We would definitely stay there again!

Sagnelli D. on 05/12/2015
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great family cabin

Our family spent a week at Cowboy Way. The cabin was quite nice. It was clean and well maintained. Bedding was clean and comfortable. Amenities were good. Projection area has no cable so you can only play DVD's. Projector and receiver have HDMI capability but it is not hooked up that way (only composite video). We wound up not using it. Other TV's are dated CRTs. Bring pot holders - there are none. Service from Elk Springs was very good. Easy check in and check out.The location is very convenient to Gatlinburg and Pigeon Forge attractions. We would come back to Elk Springs and this cabin again. We enjoyed our vacation and the Cowboy Way cabin. Thank you.

James S. on 07/10/2015

Thank you for your review! We are glad that you enjoyed your vacation with us. We do not allow anything to be hooked up to our tvs other than DVD players because doing so could potentially damage the electronic equipment. We apologize for the oversight on not getting the pot holders back into the cabin after they were laundered. We would have gladly brought you out some after a quick phone call to our Customer Service department. Looking forward to having you back as our guests again. Be sure to let our wonderful sales staff know you are a repeat guest and receive a 10% discount!

Response from Elk Springs Resort Cabin Rentals on 07/10/2015
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frist trip to gatlinburg

We enjoyed our time at Cowboy Way. The only issue we had was lots of wasps around the outside and some upstairs in the property. We weren't able to use the hot tub until we went to the store to get spray as there were many nests around it. The overview of the property mentioned that there were two king beds, but that's not true. There is 1 king, 1 full, and 1 queen over queen bunk bed. Other than that, we really enjoyed the layout and amenities that it offered.

None Given on 08/03/2015

Thank you Christopher! I appreciate you letting us know about your cabin experience. I am very sorry about the wasp problem you had. All of our cabins are on a routine schedule for pest control applications and if you were experiencing a problem, I wish you would have called our customer service department. They would have dispatched someone right away to come out and take care of the wasps for you. Thank you for bringing the snafu on the website regarding the beds to our attention, so we can fix the error. We are pleased that you enjoyed your stay.

Response from Elk Springs Resort Cabin Rentals on 08/05/2015
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awesome family vacation

The cabin was great! Enough room for the whole family including the family dog.

None Given on 08/09/2015

Thank you for allowing us to be a part of your wonderful family vacation! We are delighted that you enjoyed your stay in The Great Smoky Mountains. We would consider it an honor if you join us again during your next visit. Please keep in mind, as a returning guest you will enjoy 10% off all future bookings!

Response from Elk Springs Resort Cabin Rentals on 06/22/2017
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enjoyed our stay at cowboy way

This was our 2nd time staying with Elk Springs, but our first time at the actual resort. The resort is a little farther out than I thought it was going to be. We never found the pool though. The cabin was nice and clean, the jacuzzi needs to be cleaned out though. We only got in it one night and realized how dirty it was. The furniture in the cabin was rather worn, the big screen theater screen was nice accept you can only watch DVD's on it would have been nice to watch regular TV on it or even Blu-Ray. It was also unplugged and took a few minutes to figure out. Don't expect to be able to make calls or text from your cell phone because you don't have cell service. When we checked out we had to wait until we got into town to call because our phones didn't work, the phone in the cabin didn't work either. There isn't a view from the cabin but it's not described that it does. It was very quiet and we didn't expect that being in the resort. Overall we like Elk Springs and will stay with this company again.

Brandy B. on 09/29/2015

Thank you for your review Brandy. We would love the opportunity to solve the problem while you are staying with us, as we have housekeeping on site and would be happy to dispatch them for a solution. Our resort is just 10 minutes from downtown Gatlinburg and only 5 minutes from grocery stores and restaurants. We are sorry if you found this to be too far of a drive. We do have some cabins within walking distance to downtown Gatlinburg that you may want to look into for a future stay. I'm sorry, but we don't allow you to hook up anything to our electronic equipment. This can potentially damage our equipment and you would be required to pay the replacement costs. There also is a fee we charge at check out to reconnect the equipment if it's not hooked up properly. So we recommend not hooking up tv's or computers to our theater systems. We are pleased that you enjoyed your stay and look forward to your return visit.

Response from Elk Springs Resort Cabin Rentals on 10/02/2015
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peaceful getaway

The location of Cowboy way was perfect! The cabin was perfect. Everything was exactly what we were hoping for. Just a few minutes away from all the fun and food. We will definitely go back!

Nohelia L. on 11/24/2015

We appreciate your business and wonderful 5 star review. We look forward to having you back for a future stay. Please take advantage of your 10% repeat guest discount at the time of your next booking!

Response from Elk Springs Resort Cabin Rentals on 06/14/2017
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pretty nice

Everything was pretty much as descibed. Cabin was clean and looked nice at check-in. Couple of minor maintenance issues that should have been seen and reported by housekeeping werent and caused some inconvenience (broken lamp and toilet paper holder). Biggest issue was that door code stopped working on last day of stay. This caused us to have to leave cabin unlocked while we were away up until our checkout. Definitely should have been advised that this was going to happen. Overall, not a disappointing stay.

None Given on 11/18/2015

We sincerely apologize for any inconveniences you experienced during your time here. Please bear in mind we do have 24/7 maintenance to address any and all issues that might arise. The door code should definitely worked the entire duration of your stay. We hope you will consider giving us the opportunity to show you a true 5-Star experience during your next visit.

Response from Elk Springs Resort Cabin Rentals on 06/14/2017
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nice place to stay.

This was a great home to stay in. We enjoyed just getting away from Nashville for the weekend. The only thing I would suggest is adding cable to the theater. Football playoffs would have been great to watch downstairs.

None Given on 01/20/2016

Thank you for your business and your 5-star review, Jeff! We appreciate your feedback very much. Most of our theaters are only set up to play DVD's due to the confusion it would create for our guests to switch the system from TV to DVD operation. We have tried this in the past with a couple of our systems and it just creates an enormous amount of calls for our maintenance guys to go to the cabins to rewire the system or hook the cables/HDMI up properly. We look forward to having you as a repeat guest and hope you will consider another stay with us in the future.

Response from Elk Springs Resort Cabin Rentals on 01/20/2016
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nice getaway

The cabin was nice and suited our needs. There are things that the resort could do to help visitors out. The downstairs of the cabin does not get heated well, when the upstairs is on fire the kids in the basement are still cold. There are not a hairdryer in the place and salt and pepper would be nice. The cabin, the area all were really nice, I just wish I had been more informed on procedures before hand.

None Given on 02/17/2016

Thank you for your review. We make every effort to inform our guests of our policies and procedures via email prior to your arrival. We also have signs posted in the cabin, as well as a 3 ring binder explaining every detail of your stay and cabin amenities. We do welcome the opportunity to fix any issues you have during your stay. Often times, Customer Service can assist you right over the phone. If they can't help you with your problem and it requires a maintenance dispatch, they will be sent to your cabin in 30 minutes or less from the time of your call. In this case, we suggest you keep your ceiling fans going at all times to keep the air circulated and sometimes it is necessary to shut off a vent or two in the upper level to force the heat into the lower level of the cabin only. Hair dryers and condiments are items we do not supply in our cabins and we are sorry for any inconvenience this caused you or your family. We hope you will consider a future stay with Elk Springs and experience nothing but our standard 5 star stay!

Response from Elk Springs Resort Cabin Rentals on 02/05/2017
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spring break

The cabins are in a beautiful setting in God's country! The cabin had a very inviting cozy "feel"! We had some much needed relaxation time in the comfortable cabin. Cleanliness is extremely important to me.. The hot tub was clean & operable. The carpet going down to theater room was a little dirty. The hardwood floors throughout the rest of the cabin were not very clean.. With that said I would book a cabin through Elks Spring.

Michele C. on 03/18/2016

Thank you so much for your review! We hope that you will return to stay with us again.

Response from Elk Springs Resort Cabin Rentals on 02/06/2017
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cowboy way

Cabin was nicely furnished but new king mattress is needed in master. Mice in kitchen were annoying although not as bad after maintenance came out to treat. Cabin was clean. Hot tub was nice and clean. All other furnishings (aside from master king mattress) were nice. Rental agency was a breeze to work with. Good location yet out of the hustle.

Megan A. on 03/28/2016

Thank you for your review, Megan. Customer satisfaction is very important to us and your feedback helps us to continually improve our services. Our furnishings are checked on a regular basis and replaced as needed. We are sorry that you did not have a comfortable bed and had a pest in the kitchen. We do have our cabins treated on a regular basis, but with the cold weather we have been experiencing, the mice were seeking shelter inside the cabin. We were able to bait them and remove them from the cabin quickly. We appreciate your business and hope you will consider a future stay with us.

Response from Elk Springs Resort Cabin Rentals on 03/04/2017
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very pleased

First trip to the Smokies for our family. Cowboy Way was perfect for the 6 of us. Don't have to bring anything but your clothes and a beach towel for the wonderful hot tub. Would have liked just a little more storage space in the kitchen. What you see
on line is exactly what you get. Had to call office to have them come to light the pilot light on the fireplace but they came within a hour. Plenty to do and see. Highly recommend the one lane nature trail starting at light #8. We even had a 4 am visit from
a bear right outside our bedroom window. Could not have picked a better company or cabin for our first visit.

Carol P. on 09/12/2011
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skigirl

When we first arrived my family and I were very excited the cabin was clean and beautiful. Perfect bedtime approched the nightmare began for the next 5 nights we had mices runing through the walls all over the Cabin keeping us up all night.We Called the Maintenance office and they send a man to check he promice he would be right back with mouse trap he never came back. But on the 3rd day a pest company came by they found mice droping under the spa tub.After this problem our Christmas dinner also became a nightmare the oven did not work. Our roast pork took 9 hours to cook instead of 2 1/2 hour 2 other meals we had plan to cook was ruined. Thier isn't a home office to drive to speak to someone about our cabin problem everything is over the phone. The women who is supervisor of the Elkspring resort is rude and not helpful. Maintenance personal were useless. Another man came to check the oven the problem was he did not bring any tools to fix it or to check the was a waste of time. The cabin needs some TLC and pest control monthly. We were disapointed we were happy to come home and have some peaceful sleep. I would not return to Elksspring Resort or recommend It to our Family and Friends.

David R. on 01/01/2012
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best vacation ever!

traveled with a group of 8. ages ranged from 16 to 22 for the kids. they loved the cabin so much that when it was time to head back after all our day trips they couldn't wait to get back to the cabin. never felt crowded in the cabin plenty of room. Better than the pictures on line when you see it in person. GO GO Go don't even think about it it was AMAZING!

William W. on 07/30/2011
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family fun

My family and I had a wonderful stress free vavation....I would recommend this property to anyone.

Michelle E. on 12/05/2011
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great cabin!

We loved Cowboy Way! Great family time. Just wish it was a little closer to home. We'd definantely recommend Elk Springs.

Ruthann G. on 08/27/2011
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cabin stay

Great luxury cabin. Close to everything. Our ATT service didn't work at the cabin, so without a land line, felt a little weird, but that's no fault of the property.

None Given on 10/08/2011
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elk springs fall 2011

The trip was pleasant. We had nice weather and a great stay on the property. I would recommend these cabins to anyone staying in the Gatlinburg area.

None Given on 11/09/2011
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cowboy way a good way to go

The cabin was beautiful and the location was fantastic. A few small things were found but they did not hanper the stay. There was only a broken hand can opener, one burner on the stove did not work and there were several places where something sticky was still on the floor. The furniture is beginning to show wear and is a bit uncomfortable but I loved it there and will plan another trip back in the future.

None Given on 04/01/2012
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great cabin, not so great location

If your looking for a great cabin and not worried about location, this is the one for you. I was very dis-satisfied with the sub divided cabin neighborhood.

Peter A. on 12/13/2011

Hi Peter, sorry we weren't a great fit for you. We do get excellent reviews on this cabin in particular, but perhaps it wasn't what you were looking for.

Response from Elk Springs Resort Cabin Rentals on 12/14/2011
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the love reunion

Kudos to your associate Marty Rogers. Her professionalism and eagerness to assist our family with reunion reservations spanned over a year. We greatly appreciated Marty's patience and willingness to answer all questions to the best of her ability. She continued to return calls in a timely manner. We need more "Martys" working with the public on vacation reservations! Thank You.

None Given on 07/11/2012
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peace and quiet

This is the second time we stayed at Elk Springs resort and will continue to do so. They have many sizes of cabins and offer a variety of indoor activities (pool table, darts, large movie screen and fully equipped kitchen). This cabin had 2 outdoor decks for relaxing.

None Given on 04/06/2012
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great cabin

every thing we wanted, elk springs cabins are a very professional company

Ricky S. on 03/19/2012
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we had a great stay at elk springs!

We hade a toilet leak the night of Thanksgiving and the property superviser came right away and fixed it.
The kitchen was a little short of glasses, wine glasses etc considering it is suppossed to sleep mor than 10 people.
But the property manager took care of that as soon as we called.
Overall, I would recommend you highly.

Rama B. on 11/26/2012
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quillo - cowboy way

Overall we loved the cabin and our stay there was great. Reservations, check-in/out and all our experiences with the staff were first rate. The theater room is awesome and the photos don't do it justice. The property is minutes away from the arts & crafts stores, grocery/liquor stores, and only a short drive to downtown Gatlinburg. A few things to point out for future guests with kids... First, the property right outside the cabin is beautiful, but not safe for children to play. There is a large, steep hill behind the cabin that leads into a valley, and we had to keep our kids away from the sides of the cabin. The front area is pretty small and close to the street, so we mostly kept the kiddos inside or on the deck. However, the staff pointed us to a great park nearby (Mill Park) that was great when our little ones needed a place to run. Second, these types of cabins are difficult to sound-proof, so all noises carry through almost the entire place (from the basement to the 2nd level). It wasn't a major hindrance, but be prepared to hear every footstep and noise throughout. Third, the cabin can sleep about a dozen people (including using the pull-out couches), but the dining table won't hold that many. We put the kids around the table and sat in the living room or on the deck. Third, the bunk room is essentially a set of double bunks, a closet and a tv (the bunk fills most of the room so the kids didn't play in there). Finally, there is a second deck outside the basement that would make a great play area for smaller kids. Again, this cabin is great and the staff are super friendly. I would recommend it to friends for sure.

None Given on 06/10/2012
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june stay

Great!

Michael M. on 06/06/2012
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fum family getaway

We were looking for a different place to stay in the Gatlinburg area that was pet friendly and we believe this is the one. Cowboy Way was beautiful inside and out and in a terrific location. The only negative was the cabin furniture needed a good dusting along with the wooden window blinds.

Douglas M. on 04/17/2012
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the great cowboy way!

We wanted a relaxing family vacation and the cowboy way was just the place to make that happen! Great location, quiet, and relaxing. Our kids loved the pool table, movie theater and the hot tub! We often suggested to go to town, but they hated to leave the house!!!

None Given on 06/17/2012
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great spot

Very peaceful, clean, and close to everything.

None Given on 07/30/2012
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can't wait for the next vacation!

We were all very much impressed with the cabin. It was very clean and comfortable. Made you feel like you were at home. I loved the set up. The only thing that I would complain about would be the pool table location. I would move that to the basement. No room to play. But other then that it was awesome! The bedrooms were very comfortable. The showers were hot, even when more then 2 showers were going at a time. Really liked the idea that it had a washer and dryer included in the unit. Made it easier to pack light for clothing. We will be back next year! Thanks for such a great vacation!

Robert E. on 08/27/2012
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vacation

Best.....cabin stay was relaxing.

Deetti R. on 07/18/2012
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great cabin terrible bedding

Everything was fantastic about this cabin except for the bedding. All beds including king bed, queen bed and queen bunk beds as well as sleeper sofas was horrible. No one slept well and my back hurt the entire time. No one in our party slept well except for the infant in a pack and play. The cabin itself is great the location is great and the theatre room is outstanding but I will not ask for this cabin again due to the bedding.

Brenda S. on 10/09/2012

We have upgraded mattresses in all our cabins including Cowboy Way. Sorry your experience was not positive sleeping in this cabin. We do understand that guests travel quite a distance to stay in our cabins and deserve a good night sleep! We also realize there is a lot of personal preference in mattresses, however, we've upgraded our bedding in all cabins to provide the best possible quailty and comfort.

Response from Elk Springs Resort Cabin Rentals on 10/15/2012
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wish we could have stayed longer !

Great property.......easy check-in and check-out!!! Beautiful cabins.......booked again in December of 2012 for a longer period of time.

Karen H. on 08/15/2012
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our first visit to the smoky mountains

We had a fabulous first time stay at the cabin. We were thrilled to have the fire going when we arrived as it was cool and nasty outside. Absolutely thrilled that it was CLEAN, had plenty of hot water, and everything worked properly. I might suggest that you have on hand a few condiments, at least salt and pepper. A few chocolates to greet us would be an appreciated touch as we didn't bring any wine. Hopefully, we may be back some day!

Diane C. on 10/26/2012
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nice vacation get away

The cabin and location were very nice and relaxing. The pictures were slightly deceiving because the rooms were not as large as pictured on the website. It would be difficult to fit more than 2 couples, as the living areas only had a couch and one chair. We did experience a problem with the tv, but maintenance came up and gave us the master remote within 30 minutes. The projector tv would be nice if it could be used for tv and not just dvds. It would be great for football games, etc. Very quiet area and entire property area was very well kept.







Jennifer R. on 09/03/2012
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amazing week

My wife and I stayed here in Feb at the Black Jack, upon our first day we determined that we would be returning. The cains are amazing, and the views along with the fresh air is more than words can say. Elk springs has become one of our yearly getaway locations. We have began planning a vacation stay for next year for our entire family. Our only complaint is that the bedding in Bo bedrooms was dirty. We simply utilized the detergent and bleach that we had and reasoned everything. Other than that, we were completely satisfied. And our drive and hike throughout the Smokey Mountains were absolutely breathtaking.

Major G. on 10/07/2012

Thanks for staying with us again! We have on site housekeeping and maintenance and can respond within 10 minutes. Should you ever have an issue we would be happy to address it very quickly. Thanks again and remember as a repeat visitor you get 10% off all future stays.

Response from Elk Springs Resort Cabin Rentals on 10/15/2012
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nice but creaky

the overall condition was nice however the floor is very creaky and with all 3 bedrooms stacked on top of each other it meant we kept each other up at night. the kitchen was well stocked and had everything we needed and more, but was not impressed with maintenance showing up for about an hour to replace the hot tub lid without telling us ahead of time

None Given on 01/05/2013
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great place, but kinda like staying in a neighborhood

Home was great and spotlessly clean, but you are surrounded by other houses maybe 50-60 feet away on both sides. No privacy, no scenery.
Management company was very professional and provided outstanding service.

Tim M. on 12/25/2012
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great first family vacation

This was our first family vacation. We all had a great time. The cabin was great! We had me, my husband, our 2 kids, dog, and my parents; and we all had plenty of room. Loved the big screen to watch movies. Would love to stay here again sometime!

None Given on 12/25/2012
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always happy

This was the third year we have rented a cabin from elksprings. We have stayed in knotty and nice, almost heaven, black jack, and cowboy way. Every cabin was perfect we love staying there and it has become a November tradition for my family and I. I would recommend staying at any of the cabins they are all unique in their own way. They are secluded but at the same time only a short drive to downtown gatlinburg. It's a relaxing experience and everyone should go at least once and check out the amazing cabins they have.

Caroline E. on 12/18/2012
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good christmas reunion

We can to meet family member from across the south. The cabin was great, with all the space and untisel we needed for Christmas Dinner. The only complaint I would have was that we arrived Christmas Eve, was that there was no decrations for the season. Thank goodness we had some with us with a child expecting Santa to leave gifts under the tree.

None Given on 01/02/2013
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review of cowboy way

We had a great time. The cabin was really clean and was what we expected after looking through the pictures. A couple of things could've been better. The bedroom on the top floor was useless. The noise from the person moving on the bed kept us awake all night. Our daughter is little and wasn't trying to make noise, but the floorboards squeaked so loudly we had her move to the sofa bed on the lower floor. Also, there is not really enough rom for the pool table. You ant even make whole shots because the wall and window are in the way. Finally, some dish towels would've been nice.

Jennifer T. on 04/07/2013
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first trip to the smoky mountains

IT WAS VERY PRETTY, HAD A WONDERFUL VIEW WONDERFUL FOR THE KIDS. VERY CLEAN A PRETTY CABIN, EVERYTHING WAS ORGANIZED AND THERE WAS A LOT OF FUN STUFF TO DO, WE HAD FUN.YOU SHOULD GO THERE SOMETIME

John K. on 07/01/2013
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good fun

Everything was perfect except that there was a dead cockroach in the bath tub and the dishwasher was broken....leaving these two little problems rest everything was just perfect...

Jaya D. on 04/30/2013
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great location, great cabin!

We loved the location - it was easy to find, close to Food City, and Gatlinburg was only 5-6 minutes away. The resort was well taken care of, and the cabin was very comfortable, as were the beds. Wish we had a better "mountain view," but the location was peaceful even though other cabins were close by. We would stay at Elk Springs again. And a special thanks to Katie in taking our reservations - she was wonderful!

None Given on 06/23/2013
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nice location

We enjoyed our stay at Elk Springs resort. Everything inside the cabin clean. Management needs to pay attention to washer dryer.

None Given on 08/14/2013
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cowboy way cute and comfy

Our stay at Cowboy Way was a wonderful experience. We really enjoyed the media room and watched movies two nights. The outside deck was relaxing and we grilled steaks on the grill. The location was perfect as it is feels secluded but we were still close to restaurants and activities like ziplining, white water rafting, and hiking in Smoky Mountains. The only problems we had with the cabin were the lack of pantry/storage space in the kitchen, no food disposal, and no electric ice maker (all neccesities in a "luxury" cabin. We had to place our food and paper items on the counter as there is no space in cabinets. A storage cabinet needs to be placed under the mirror in the kitchen. We were disappointed that we did not have a mountain view but the woods were pretty. If the lower deck was screened in, then the mosquitoes would not be an issue in the evening as people could sit outside and enjoy the beauty. Thank you!

Charla S. on 08/05/2013
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everything that we hoped for.... and more.

The cabin was beautiful. Close enough to Gatlinburg to make it easy to visit, but far enough away to make it peaceful. Very clean. Very safe. And this property was pet friendly too. Everything we needed for a relaxing stay... Just wish we could have stayed longer.

None Given on 09/12/2013