5 bedroom Luxury Cabin with Home Theater Room, Pool Table and Air Hockey

  • Location: Gatlinburg, TN
  • Bedrooms: 5
  • Bathrooms: 4.00
  • Pet Friendly: Pets Not Allowed
  • Internet: Internet Available
  • Wheel chair accessible: No

Located in Elk Springs Resort, just past the Arts & Crafts Community in Gatlinburg. This luxury log cabin offers entertainment such as a beautifully equipped home theater room and a pool table, air hockey, High Speed wireless internet access and hot tub on the deck. Did we forget to mention the gas grill on the deck?

There is a separate game room on the upper level adjoining the theater room so the kids can gather and play upstairs, while the adults congregate downstairs on the main level with full kitchen, living room and dining room. An equipped kitchen and washer and dryer are included for your convenience.

Bedroom and Sleeping Arrangements: Main Level Master Suite: Queen Bed - Sleeps 2 Upper Level Suite: Queen Bed - Sleeps 2 Lower Level Master Suite 1: King Bed - Sleeps 2 Lower Level Master Suite 2: King Bed - Sleeps 2 Lower Level Bunk Room: Queen Bunk - Sleeps 4 LL Sitting Area: Queen Sleeper - Sleeps 2

Amenity

    • king
    • queen
    • shower
    • sleep sofa /futon
    • toilet
    • tub

Attractions

    • autumn foliage
    • caves
    • churches
    • cinemas
    • festivals
    • forests
    • live theater
    • museums
    • recreation center
    • restaurants
    • theme parks
    • water parks
    • waterfalls
    • winery tours

Entertainment

    • DVD Player
    • Pool Table
    • Satellite / Cable
    • Television
    • Air Hockey Table
    • Cable TV
    • ESPN & ESPN2
    • Free Wireless Internet
    • Home Theater Room
    • Pool Table
    • Home Theater with 9' Screen
    • Surround Sound System
    • Card Table
    • 9 Total TV's
    • 9 DVD Players
    • Card Table & 4 Chairs

General

    • Air Conditioning
    • Clothes Dryer
    • Fireplace
    • Heating
    • Internet
    • Iron & Board
    • Linens Provided
    • Living Room
    • Parking
    • Telephone
    • Towels Provided
    • Washing Machine

Kitchen

    • Coffee Maker
    • Dishes & Utensils
    • Dishwasher
    • Kitchen
    • Microwave
    • Oven
    • Refrigerator
    • Stove
    • Toaster
    • Blender
    • Coffee Maker
    • Cookware
    • Full Kitchen
    • Ice Maker
    • Microwave
    • Mixer
    • Refrigerator
    • Toaster
    • Dishwasher

Leisure activities

    • antiquing
    • bird watching
    • eco tourism
    • gambling casinos
    • horseback riding
    • outlet shopping
    • photography
    • scenic drives
    • sight seeing
    • walking

Sports and adventure activities

    • fishing
    • fly fishing
    • golf
    • hiking
    • ice skating
    • mountain biking
    • rafting
    • skiing
    • spelunking
    • whitewater rafting

Living

    • 2 Fireplaces
    • 6 Rockers
    • Air Conditioning
    • Ceiling Fans
    • Central Air
    • Fireplace
    • High Speed Internet
    • Ironing Board
    • Linens
    • Washer & Dryer
    • 2 King Sized Beds
    • 1 Queen over Queen Bunk Bed
    • 2 Queen Sized Beds
    • 1 Queen Sleeper Sofa
    • Comfortable Seating for 8
    • Sofa
    • Gas Fireplace
    • 4 Benches (Seats 6)
    • 3 Bar Stools

Business

    • Nearby ATM
    • Nearby Bank
    • Nearby FedEx
    • Nearby Internet Cafe
    • Nearby Post Office
    • Free High Speed Internet

Outdoor

    • 4 Rocking Chairs
    • Deck
    • Gas Grill
    • Hot Tub
    • Picnic Table
    • Covered Deck

Geographic

    • Close to Town

Convenience

    • Area FitnessCenter
    • Nearby Bowling Alley
    • Nearby Golf Course
    • Nearby Grocery
    • Nearby Indoor Pool
    • Nearby Medical Services
    • Outlet Shopping
    • Near National Park
    • Food & Grocery Delivery Avail.
    • 20 Minutes to Dollywood
    • 8 Minutes to Downtown
    • Free Wireless Internet
    • 20 Minutes to National Park
    • 25 Minutes To Outlet Malls
    • 20 Minutes to Pigeon Forge
    • 25 Minutes to Ober Gatlinburg
Dates Nightly Weekend Weekly Monthly
Seasonal
07/22/2018 - 07/26/2018
Min. Stay: 2 Nights
$493      
Peak
07/27/2018 - 07/28/2018
Min. Stay: 2 Nights
$666 $666    
Seasonal
07/29/2018 - 08/02/2018
Min. Stay: 2 Nights
$631      
Peak
08/03/2018 - 08/04/2018
Min. Stay: 2 Nights
$638 $638    
Seasonal
08/05/2018 - 08/09/2018
Min. Stay: 2 Nights
$631      
Peak
08/10/2018 - 08/11/2018
Min. Stay: 2 Nights
$638 $638    
Winter
08/12/2018 - 08/16/2018
Min. Stay: 2 Nights
$605      
Peak
08/17/2018 - 08/18/2018
Min. Stay: 2 Nights
$613 $613    
Winter
08/19/2018 - 08/23/2018
Min. Stay: 2 Nights
$558      
Peak
08/24/2018 - 08/25/2018
Min. Stay: 2 Nights
$613 $613    
Winter
08/26/2018 - 08/30/2018
Min. Stay: 2 Nights
$558      
Seasonal
09/01/2018 - 09/03/2018
Min. Stay: 2 Nights
$560      
Winter
09/04/2018 - 09/06/2018
Min. Stay: 2 Nights
$515      
Seasonal
09/07/2018 - 09/08/2018
Min. Stay: 2 Nights
$560 $560    
Winter
09/09/2018 - 09/13/2018
Min. Stay: 2 Nights
$515      
Seasonal
09/14/2018 - 09/15/2018
Min. Stay: 2 Nights
$560 $560    
Winter
09/16/2018 - 09/20/2018
Min. Stay: 2 Nights
$566      
Seasonal
09/21/2018 - 09/22/2018
Min. Stay: 2 Nights
$616 $616    
Winter
09/23/2018 - 09/27/2018
Min. Stay: 2 Nights
$566      
Seasonal
09/28/2018 - 09/29/2018
Min. Stay: 2 Nights
$616 $616    
Off Season
10/01/2018 - 10/04/2018
Min. Stay: 2 Nights
$684      
Peak
10/05/2018 - 10/06/2018
Min. Stay: 2 Nights
$816 $816    
Off Season
10/07/2018 - 10/11/2018
Min. Stay: 2 Nights
$715      
Peak
10/12/2018 - 10/13/2018
Min. Stay: 2 Nights
$738 $738    
Off Season
10/14/2018 - 10/18/2018
Min. Stay: 2 Nights
$715      
Peak
10/19/2018 - 10/20/2018
Min. Stay: 2 Nights
$738 $738    
Off Season
10/21/2018 - 10/25/2018
Min. Stay: 2 Nights
$715      
Peak
10/26/2018 - 10/27/2018
Min. Stay: 2 Nights
$738 $738    
Off Season
10/28/2018 - 10/31/2018
Min. Stay: 2 Nights
$715      
Peak
11/02/2018 - 11/03/2018
Min. Stay: 2 Nights
$566 $566    
Winter
11/04/2018 - 11/08/2018
Min. Stay: 2 Nights
$515      
Peak
11/09/2018 - 11/10/2018
Min. Stay: 2 Nights
$566 $566    
Winter
11/11/2018 - 11/15/2018
Min. Stay: 2 Nights
$515      
Peak
11/16/2018 - 11/17/2018
Min. Stay: 2 Nights
$566 $566    
Holiday
11/18/2018 - 11/24/2018
Min. Stay: 2 Nights
$974 $974 $5495  
Winter
11/25/2018 - 11/29/2018
Min. Stay: 2 Nights
$566      
Seasonal
11/30/2018 - 12/01/2018
Min. Stay: 2 Nights
$616 $616    
Winter
12/02/2018 - 12/06/2018
Min. Stay: 2 Nights
$566      
Seasonal
12/07/2018 - 12/08/2018
Min. Stay: 2 Nights
$616 $616    
Winter
12/09/2018 - 12/13/2018
Min. Stay: 2 Nights
$566      
Seasonal
12/14/2018 - 12/17/2018
Min. Stay: 2 Nights
$616 $616    
Holiday
12/18/2018 - 01/02/2019
Min. Stay: 2 Nights
$974 $974 $5495  
Off Season
01/04/2019 - 01/05/2019
Min. Stay: 2 Nights
$549 $549    
Winter
01/06/2019 - 01/10/2019
Min. Stay: 2 Nights
$515      
Off Season
01/11/2019 - 01/12/2019
Min. Stay: 2 Nights
$549 $549    
Winter
01/13/2019 - 01/17/2019
Min. Stay: 2 Nights
$515      
Peak
01/18/2019 - 01/20/2019
Min. Stay: 2 Nights
$566 $566    
Winter
01/21/2019 - 01/24/2019
Min. Stay: 2 Nights
$515      
Off Season
01/25/2019 - 01/26/2019
Min. Stay: 2 Nights
$549 $549    
Winter
01/27/2019 - 01/31/2019
Min. Stay: 2 Nights
$515      
Off Season
02/01/2019 - 02/02/2019
Min. Stay: 2 Nights
$549 $549    
Winter
02/03/2019 - 02/07/2019
Min. Stay: 2 Nights
$515      
Off Season
02/08/2019 - 02/09/2019
Min. Stay: 2 Nights
$549 $549    
Winter
02/10/2019 - 02/13/2019
Min. Stay: 2 Nights
$515      
Seasonal
02/14/2019 - 02/16/2019
Min. Stay: 2 Nights
$560 $560    
Winter
02/17/2019 - 02/21/2019
Min. Stay: 2 Nights
$515      
Off Season
02/22/2019 - 02/23/2019
Min. Stay: 2 Nights
$549 $549    
Winter
02/24/2019 - 02/28/2019
Min. Stay: 2 Nights
$515      
Seasonal
03/01/2019 - 04/30/2019
Min. Stay: 2 Nights
$631 $631 $3430 $16380
Winter
05/01/2019 - 05/02/2019
Min. Stay: 2 Nights
$515      
Seasonal
05/03/2019 - 05/04/2019
Min. Stay: 2 Nights
$560 $560    
Off Season
05/05/2019 - 05/09/2019
Min. Stay: 2 Nights
$549      
Peak
05/10/2019 - 05/11/2019
Min. Stay: 2 Nights
$566 $566    
Off Season
05/12/2019 - 05/16/2019
Min. Stay: 2 Nights
$586      
Seasonal
05/17/2019 - 05/18/2019
Min. Stay: 2 Nights
$598 $598    
Off Season
05/19/2019 - 05/23/2019
Min. Stay: 2 Nights
$586      
Peak
05/24/2019 - 05/27/2019
Min. Stay: 2 Nights
$604 $604    
Off Season
05/28/2019 - 05/30/2019
Min. Stay: 2 Nights
$586      
Peak
05/31/2019 - 06/30/2019
Min. Stay: 2 Nights
$683 $683 $3752 $17970
Peak
07/01/2019 - 07/02/2019
Min. Stay: 2 Nights
$683      
Holiday
07/03/2019 - 07/06/2019
Min. Stay: 2 Nights
$1121 $1121    
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  • Overall:
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    Yes

rental unit fire in sky

enjoyable

None Given on 07/10/2018

Thank you for your kind review, Dennis! We are happy to hear you enjoyed your stay and hope you will consider staying with us again in the future.

Response from Elk Springs Resort Cabin Rentals on 07/11/2018
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girls weekend

We had a wonderful time catching up with friends. We love Elk Springs - always dependable for a beautiful clean cabin!

Karla N. on 06/19/2018

Thank you for allowing us to be a part of you successful retreat, Karla! It is a pleasure to hear that you enjoyed your recent cabin stay, and we hope you will make plans to visit with us again very soon.

Response from Elk Springs Resort Cabin Rentals on 06/19/2018
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great cabin

This was a great cabin for us! We went with two other families so we had 8 adults and 6 kids. I would’ve given it 5 stars except for two reasons.
1. The lower level stayed cold all the time while the main level was hot. This was definitely our main criticism.
2. Kitchen items were limited (casserole dishes and so on) we expected more for such a large cabin but we made it work.
We had a great time and would love to go back!

None Given on 01/18/2018

Thank you for taking the time to share your experience with us, Tracy. We are happy you enjoyed your stay, however, disheartened to hear you experienced these issues. Please do not hesitate to contact us should you experience any issues in the future. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.

Response from Elk Springs Resort Cabin Rentals on 01/18/2018
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great time

What a great week.
Any time we had an issue, one call solved the problem.

Lisa C. on 04/23/2018

We are happy to hear your issues were resolved and you enjoyed your stay, Lisa. It was our pleasure to serve you during your trip. We hope you will make plans to visit us again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings.

Response from Elk Springs Resort Cabin Rentals on 04/23/2018
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will be back

This cabin was huge! We had 11 people and so much more room than imaginable. The check in/out process was very easy and convenient, as well as very clean. Highly impressed with this resort and we will definitely return!

None Given on 03/13/2018

Thank you for your wonderful review, Makayla! We are happy to hear we exceeded your expectations. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 03/14/2018
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great stay

Great house, downstairs can get really cold, other than that a great stay.

None Given on 02/20/2018

Thank you for your wonderful review, Jesse. We are pleased that you enjoyed your stay at Fire in the Sky. We appreciate you bringing the temperature matter to our attention and I can assure you we will address this. As you may know, we do have several amazing cabins to choose from in our Elk Springs Resort. We would be delighted if you would join us again in the future.

Response from Elk Springs Resort Cabin Rentals on 02/20/2018
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gatlinburg getaway

We had a lovely family getaway. The cabin was vey nice. It was easy to get to and close enough to town and hiking.

None Given on 10/27/2017

Thank you for your wonderful review, John. We are delighted that you enjoyed your getaway. We truly hope you will visit us again soon. Please keep in mind, as a repeat guests you will enjoy 10% off all future bookings!

Response from Elk Springs Resort Cabin Rentals on 10/29/2017
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fire in the sky = perfection

We stayed at Fire In the Sky in Sept 2017. We were a family of 6 adults and 2 small children. The cabin was everything a luxury cabin should be. Clean and spacious. The location inside Elk Springs resort was great as it was somewhat private amd set away from the other cabins. The water force and temperature was good. The beds were comfy. The decks were plentiful and included lots of rockers on each one as well as a picnic table, grill, and hot tub. TVs in all the rooms. Clean well equipped kitchen, and washer /dryer. Air conditioning worked well on all three levels. Wifi amd cell signal excellent. No mountain view but still in the wilderness with no neighbors lol. Check in amd out was as easy as it could be. I would stay at this cabin and work with this company every year from here on out.

None Given on 09/24/2017

Thank you for sharing your great experience with us, Kathy. It sounds like you chose the perfect cabin for you and your family to relax and create lasting memories together. Fire in the Sky is definitely a wonderful cabin with top-notch amenities for the entire family to enjoy. We are overjoyed that you had such a great time and look forward to serving you again in the future. Please keep in mind, as a returning guest you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 09/24/2017
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family vacation at elk springs resort

Our family; including my husband, myself, our two married children, their spouses,and our 4 grandchildren spent a wonderful 3 days at "Fire in the Sky." I think we all wish it could have been longer, but the schedules of the teenage grandchildren prevented us from staying longer.

The cabin was great! It was very clean, well-equipped, and more than spacious enough for the 10 of us. The grandchildren especially enjoyed the billiards table and air hockey table. I enjoyed the hot tub. It felt really good, after a morning of white water rafting. The screen in the media room was perfect for watching our old family movies on DVD.

I would certainly stay there again, and highly recommend it to any family going to vacation in that ares.

None Given on 08/04/2017

Thank you for your wonderful review, Sharron! We are so always happy to hear about great family experiences. It sounds like you chose the perfect cabin for you and your family to relax in and create lasting memories together. We enjoyed having you as our guest and hope you will visit often. Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 08/04/2017
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fire in the sky cabin 7/24-30/2017

The cabin was large and spacious. The first thing we noticed is that the TVs, carpet, game room pool table and card table were old and in poor condition. Very uninspiring.

Mike C. on 08/01/2017

We appreciate your honest review, Mike. We welcome your feedback as it assists us in ensuring each stay is exceptional. We are sorry to hear you were disappointed in these aspects of your stay. I have forwarded these items over to the proper department. Customer satisfaction is very important to us and we want you to know it was not our intention to disappoint you. Thank you for your thoughts.

Response from Elk Springs Resort Cabin Rentals on 08/02/2017
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awesome time!!

My wife and I gathered with 3 other couples for a 25 year reunion with my Army Buddies. From the time we pulled up to the log cabin, to the time we stepped into the cabin, we were very impressed on the cleanliness of the entire cabin. The rooms were very comfortable, and everyone really enjoyed themselves. We plan on coming back again next year around the same time, and hope we can rent the same cabin if it's available. I would close by saying, I recommend this cabin for rental to all that want to get away and have a wonderful time with family and friends. Keep up the good work!!
Courtney Atchison

Courtney A. on 08/22/2017

Thank you for your 5-Star review, Courtney! We appreciate your kind words. We are delighted to hear we exceeded your expectations and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!

Response from Elk Springs Resort Cabin Rentals on 08/22/2017
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fire in the sky

Excellent cabin, very clean and lots of excellent features. The only criticism I have is that the beds were very uncomfortable and I woke up with back pain every morning. Aside from that one criticism the cabin was amazing, beautiful views and in excellent condition.

None Given on 10/24/2017

Thank you for your kind review, Jessica. We are delighted that you enjoyed your cabin stay! It is regrettable that you did not find the beds comfortable. We know that everyone has their own preference in regards to mattress comfort-ability, however I will be sure to pass your concern along to the owner. I'm sure he will have them inspected and replaced if need be. Thank you for making us aware. We do hope you will join us again during your next trip to The Great Smoky Mountains.

Response from Elk Springs Resort Cabin Rentals on 10/25/2017
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    No

crushed expectations...


Thank you for your services, please know that we are only giving our honest feedback.

The cabin looked great from the outside. Walking in, everything looked fine although you could tell the floors had been worn down. We were disappointed to not have all of the kitchenware needed for our stay such as a tea pitcher or a can opener that worked (both the handheld and electric were not helpful).

I was told there would be four benches around the dining table- there were only three though. This made meal times a little more confusing.

It was hard cooking in the kitchen during the evening because the lighting was not good. I think several light bulbs should have been replaced before we came.

All the rooms were very nice, but the basement was very cold throughout the day and especially in the night depending on the room.

We were disappointed the that air hockey table did not work properly and the pool table was not straight. These items were one of the main reasons we rented this property so it was not exciting to find out they needed maintenance.

Before leaving, we swept everything and made sure we followed the check out directions exactly, and it was clear to see when we cleaned that there was many areas of the house that had not been cleaned well before our arrival.

I do not think we would stay here again for the amount we paid because of the lack of kitchenware and up to date maintenance. I also would not recommend this property because we were expecting more and were extremely disappointed.

We rented this property expecting to spend a lot of time there relaxing and having fun, we did not expect to run into so many bumps during our stay that made even the simplest tasks harder.

Again, thank you for your services, please know that we are only giving our honest feedback.

None Given on 01/03/2018

Thank you for your honest feedback, Austin. We truly value your feedback as it helps us to improve. We have reported these issues to our housekeeping supervisor as well as our maintenance team so they can be addressed. Please do not hesitate to contact us during your stay if you should find any item in the cabin is not up to par. We offer 24/7 staff assistance and are always happy to send out one of our experienced technicians to correct any issue that arises. We can assure you, our guests are our number one priority. We certainly understand that these items were an inconvenience and sincerely apologize. Please know it was not our intention to disappoint you.

Response from Elk Springs Resort Cabin Rentals on 01/04/2018
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excellent vaction spot for family!

Our family of 4 adults and 2 kids had an excellent time. I was pleased that the pictures where accurate depictions of the home. Plenty of space. (We could have easily brought 5 more people and be comfortable).We plan to come back next year. I highly recommend this location.

None Given on 12/28/2017

Thank you for you fantastic review, Christopher. We are pleased that you enjoyed your cabin stay! As always, we love hearing about wonderful family experiences. We look forward to your next visit and keep in mind, as repeat customers you will enjoy 10% off all future bookings! Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 12/28/2017
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wonderful experience

The staff was very courteous and helpful. The cabin exceeded our expectations. It was very clean, spacious and well equipped. The wrapped around decks were a welcomed surprised. Our party was very satisfied and will come back.

Samuel B. on 09/27/2016

We were honored to have you as our guest, Samuel. Thank you for sharing your wonderful experience with us! We are delighted to hear Fire In The Sky exceeded your expectations. We hope you will consider making Elk Springs Resort your home away from home during future visits to Gatlinburg. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!

Response from Elk Springs Resort Cabin Rentals on 09/27/2016
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great cabin!

I absolutely loved this cabin and the experience that went along with it! The cabin, in terms of cleanliness, was amazing!

Janelle C. on 08/23/2016

Your review is music to our ears, Janelle! We love to hear how much you enjoyed your stay. We hope you will make plans to come back and stay with us again soon!

Response from Elk Springs Resort Cabin Rentals on 09/25/2016
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the great get away in the mountains

we had fun the only thing that we didn't like was it was and event in town causing a lot of traffic and it was hard to get places. other than that we had great food and a lot of things to do.

Ernest E. on 04/14/2017

Thank you for your business and for your feedback. The Rod Run car show is an annual event that takes place in Pigeon Forge and attracts thousands of people to the area every year. Even the locals agree that traffic is heavier than usual during this event. This area is full of tourists taking in the sights, local attractions and the beauty of the Great Smoky Mountain National Park and we hope this event does not deter you from returning for another stay in the future. Our website has links to local events and our only suggestion would be to check future dates before booking to ensure you don't run into this problem on a return visit.

Response from Elk Springs Resort Cabin Rentals on 04/27/2017
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expectations not met

The cabin was accurately described for for amount of guest it would sleep. It was an old cabin but clean. There were not enough towels for guests (we had 10). When we asked for more the maintenance dept made us go search the cabin to see if we had not looked in the right places for them, not once, but twice, before they agreed to bring more. You had to supply your own toilet paper, dish cleaning supplies (sponges, detergent, etc.), and we had to call to get hangers in the closets. The appliances looked nice, but did not work well. The game room was old (pool table slanted). The cable on the only nice TV cut in and out of service, not good for watching football. No good views. Location was close to entertainment and the hot tub did work. Lots of room for guests but very noisey creeking floors. No our idea of Luxury Cabin.

None Given on 10/20/2016

Thank you for sharing your experience with us. We appreciate your feedback as it helps us to improve the quality of each stay. We are truly disheartened to hear about the issues you experienced during your stay. We do usually ask that our guests check under the sinks in each of the bathrooms when we receive a report that there are not enough towels in the cabin. We find that often after a long drive, many of our guests are unaware they are additional towels and washcloths stored inside. We are sorry for the inconvenience as you should have only been asked to check each bathroom once. Hangers are provided in each of the cabin, additional hangers are available per request. We also provide a starter supply of toilet tissue, paper towels, bath soap, facial soap, dishwasher tablets, dish washing liquid, laundry detergent, and trash bags. While these are often not enough to last throughout the stay, we find that these items allow our guests time to unpack and unwind prior to making a trip to the grocery store. We have shared your feedback with our maintenance department regarding the maintenance issues. Thank you for bringing these to our attention. We sincerely apologize for any inconvenience experienced due to these issues and hope you were able to enjoy your time spent in our area in light of these issues.

Response from Elk Springs Resort Cabin Rentals on 10/30/2016
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awesome place!

We loved it thank you!

None Given on 09/20/2016

We were honored to have you as our guest! Thank you for allowing us to be a part of such a wonderful visit to our beautiful Great Smoky Mountains. We hope you will make plans to come back and visit us often!

Response from Elk Springs Resort Cabin Rentals on 09/20/2016
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2205 fire in the sky

I failed a test because the internet was down
the heat did not work downstairs
we saw cockroaches in the kitchen and when we arrived home we saw some more cockroaches get into our bag when we arrived home.
the book shelf had a nail and one of our children got stabbed in the head the toaster was not working properly
the food processor was not working the walls in the bathroom downstairs are dirty,
the sofa bed is broken
2 pots were burned inside
found someone's tooth from the previous renters

John O. on 12/13/2016

First of all, we would like to thank you for your feedback and apologize for all of the inconveniences that you endured during your stay. You reported the internet not working at 8:50 a.m. on 12/10. Maintenance was dispatched and called Comcast to have them come out and fix the problem. As I am sure you have experienced issues at home with your internet at some time or another, it can take several hours and sometimes a day or two to get a vendor out to correct your issues. In this case, Comcast came out a little before 4 p.m. Our maintenance technician reported the following: Comcast came and replaced the modem. They couldn't get the router to work and guests are in need of WiFi, so they plugged everything else into modem and are using the built in router on modem. If you were in jeopardy of failing a test due to no internet, we could have let you into another cabin to use the WiFi or even direct you to the McDonald's nearby where you could have used their free Wifi. We worked quickly to remedy this issue and it was out of our hands. As for the roaches, these were not reported to us until checkout. We sent our pest control vendor out and he sprayed the cabin for what he determined to be German wood beetles. These are definitely not "cockroaches" but a very common harmless insect in this area. The food processor I believe you are referring to is a blender and we keep extras onsite in our supply room, as well as new pots and pans, had this been reported to us. We welcome the opportunity to fix any issues while you are our guest and a phone call to our office would have remedied all of these issues in one trip by maintenance. Again, our sincere apologies for your dissatisfaction with your stay. The cabin definitely was not cleaned and supplied up to our standards. We have taken immediate action to ensure all of these problems were resolved prior to our next guest's stay.

Response from Elk Springs Resort Cabin Rentals on 12/14/2016
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thanksgiving getaway

Met all of our expectations. Great place to getaway and relax with the family, yet close enough to enjoy area attractions...

Craig K. on 11/27/2016

Thank you for your wonderful review, Craig! We are delighted to hear you enjoyed your stay. You certainly chose the perfect cabin. Fire in the Sky offers the ideal location to enjoy all that our area has to offer. We hope you will make plans to come back and visit us again!

Response from Elk Springs Resort Cabin Rentals on 12/25/2016
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nice!

It worked out well

None Given on 11/05/2016

Thank you for your kind review, Germara. We are happy to hear you enjoyed your stay. Please contact us if you experienced any issues during your stay that we can assist you with. We strive to ensure that each of our guests have an exceptional stay. We hope you will consider staying with us again during your next trip to Gatlinburg and will try our best to ensure that we can earn your recommendation.

Response from Elk Springs Resort Cabin Rentals on 11/05/2016
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was okay

We enjoyed our stay. However, it was very difficult to regulate the heat. Basement bedrooms were freezing, main lever bedrooms were hot. The cabin looks much nicer on line but overall was adequate.

Rita N. on 12/27/2016

Thank you for sharing your experience with us, Rita. We are sorry you experienced difficulties regulating the heat. Please do not hesitate to contact us should you experience any issues during your stay. We provide 24/7 guest assistance, along with on-site maintenance to ensure that any need that arises can be resolved quickly. We are unsure as to how the cabin could look nicer online as the pictures on our website are truly what you will find once you arrive at the cabin. We take pride in representing the cabins and amenities inside each cabin to the best of our ability. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.

Response from Elk Springs Resort Cabin Rentals on 02/09/2017
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family trip

Great location and clean. Well equipped. The theater room is not represented right- more like plastic stadium seating and is not a blue-ray player. The kids liked it though. Very professional customer service.

None Given on 01/01/2017

Thank you for taking the time to share your experience with us, Stephanie. We appreciate your feedback, as it helps us to ensure each stay is exceptional. We take pride in ensuring the description on our website truly reflects what you will find when you arrive at the cabin. Your feedback will be shared with our marketing department to see if any changes need to be made. The theater rooms vary from cabin to cabin. While some of them offer Blu-ray players, others are equipped with standard systems. We sincerely apologize for any inconvenience experienced due to these items and hope you will consider staying with us again during your next visit to Gatlinburg.

Response from Elk Springs Resort Cabin Rentals on 01/01/2017
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great family get vacay

The carpet in the theater room was torn and needs to be replaced. The old television need to be replaced with flat screens. The television on the lower level open area does not work. The toilet on the first floor has poor suction; therefore the toilet does not work that well. Besides these things the Fire in the Sky was wonderful.

Deanna B. on 07/03/2017

We are so glad you enjoyed your stay with us, Deanna. We welcome your feedback as it assists us in ensuring each stay is exceptional. We have forwarded your feedback to our maintenance department and they will be addressed. We do hope you will consider Elk Springs Resort during your next visit to The Great Smoky Mountains.

Response from Elk Springs Resort Cabin Rentals on 07/04/2017
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awesome cabin

Beautiful cabin, beautiful view, We loved it.

None Given on 03/08/2017

Thank you for the 5-star review, Romona. It is our pleasure to offer a home away from home guest experience to you. We are always excited to hear how much our guests enjoyed our cabins and beautiful views. We hope you return to the Smoky Mountains in the future and consider Elk Springs Resort your vacation destination!

Response from Elk Springs Resort Cabin Rentals on 03/10/2017
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annual couples retreat

Great cabin, great location.

None Given on 03/15/2017

Thank you for allowing Elk Springs Resort to be a part of such a memorable retreat, Natasha! We are happy to hear it was a success. We enjoyed having you as our guest and hope you will consider staying with us again.

Response from Elk Springs Resort Cabin Rentals on 03/15/2017
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couples trip

Had a couple small issues at first. Very Nice Cabin, cleaners need to clean better but whatever issues we had they came right out to fix,..

Ebony B. on 04/25/2017

We certainly appreciate your feedback and bringing some issues to our attention. As a result of you spending more time in the cabins than we do, unfortunately, sometimes we are at the mercy of our guests stumbling across an issue before we find it. As you stated, any issues you had, we came right out to fix it. It is our hope that you don't have any issues during your stay, but we also understand that things happen that cannot be predicted. That being said, we welcome the opportunity to fix any problems during your stay as quickly and efficiently as possible to allow you to have a stress-free, relaxing cabin getaway experience. We hope you are already planning your return trip to Elk Springs Resort. Please let us know if we can assist you in any way with your next booking. All repeat guests receive a 10% discount!

Response from Elk Springs Resort Cabin Rentals on 06/10/2017
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fabulous

Our week at the Elk Springs Resort was fabulous. The cabin was clean and close to lots of awesome attractions. The kids loved the pool table and air hockey table and we all enjoyed the theater room.

Lisette D. on 06/25/2017

Thank you for taking the time to share your wonderful experience with us, Lisette! We love to hear that you and your family made special memories during your visit. We enjoyed having you as our guest and hope you will stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.

Response from Elk Springs Resort Cabin Rentals on 06/25/2017
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great

Fun time

None Given on 07/27/2017

We are delighted that you had such a great time during your stay, Niyatiben. We hope you will join us again during your next visit to Galtinburg!

Response from Elk Springs Resort Cabin Rentals on 07/27/2017
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fire in the skiy

we all loved the rental unit. we had plenty of room and when we had a problem they were quick to answer and help.

None Given on 09/23/2015

Thank you for the great review John! While it is our hope that you don't have any problems during your stay, we are pleased to hear that your problem was resolved quickly. Customer satisfaction is very important to us and a quick call to our Customer Service team will help you with any questions or issues that may arise.

Response from Elk Springs Resort Cabin Rentals on 09/29/2015
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christmas in gatlinburg 2014

We loved Fire in the Sky. It was a beautiful cabin. The only problem was that the kitchen was not set up for the amount of people the cabin was supposed to house. We had to buy several things. There were not enough large skillets, large pans, cooking utensils, dish cloths, towels, etc. Also, the bar upstairs did not have a wine opener.

None Given on 01/06/2015

Thank you for sharing your feedback with us, Patti. We are sorry you experienced these issues during your stay. Please do not feel that you have to purchase these items while you are our guest. Please give us a call and we will be happy to bring any of these items out for you. We provide 24/7 guest assistance to ensure any issue can be resolved quickly. We sincerely apologize for any inconvenience experienced and hope you will consider staying with is again during your next visit to Gatlinburg.

Response from Elk Springs Resort Cabin Rentals on 06/28/2017
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great cabin, great place, great people

We have been going to Elk Springs for a number of years now with our youth group. This set up works great...girls in one cabin, boys in another! Our water was frozen when we first arrived, but the maintance guys were already there working on getting things thawed out. They did a great job and had us up and going in about an hour. The cabins are spacious and well kept.
Our only issue was with the heat. Even with closing the door to the rooms, the downstairs was still VERY COLD.

None Given on 01/14/2015
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excellent cabin

Our group enjoyed staying in this cabin. We had zero complaints.

Lester W. on 03/11/2015
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a great location and a super clean cabin

I've stayed at Elk Springs 3 times now. Each time has been a great experience. They are very professional, but most importantly, the cabins have always been very clean and well stocked. To me, those are the most important variables when traveling.

Fire in the Sky is a bit on the older side so there is a bit of wear on things like the pool table and the air hockey. Both of them were nearly unusable for the adults.

I recommend staying on their main "campus" off of Powdermill Rd. It's close enough to town and Food City but still far enough away from the town to feel like you're on vacation.

I will continue to come back to Elk Springs because of my string of great experiences and the 10% discount I get for coming back.

Adam L. on 04/09/2015
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fire in the sky - weekend getaway

Perfect chance to escape the hustle and bustle of everyday life, and retreat to a beautiful cabin with friends. We were so content with all the furnishings and details, going into town was sure fun, but so was staying in and soaking in the peaceful surroundings at the cabin.

None Given on 03/13/2015
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great place to stay

Great vacation place!

Jamey J. on 03/10/2015
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elk springs adventure

It was so spacious and well equipped. There were 9 of us and everyone had plenty of space for us to spread out in and still come to together often. Kitchen was well equipped. It would have been helpful to have a list of what we should bring i.e. toilet paper, paper toweling, body soap, dish soap and what equipment was supplied i.e. 8 place setting of dishes, kitchen tools and pans included, small appliances,etc. There were some bugs in the lower level, which I called about, but if they sprayed it would have left and odor. Please check before guests arrive.

Mary B. on 07/03/2015
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a few minor problems but cabin was very nice

Cabin is nice and clean. On day of arrival we noticed dripping in bathroom in basement. Water was coming from toilet above. We called them and serviceman showed up right away. He did some minor adjustments but once he left it still wasn't fixed. We called again the next day and someone did eventually come by again but bottom line is we were there Thursday - Sunday and issue never did get fixed.

The upstairs movie theater room was great... kids loved it. The pool table leaned HEAVILY to one side so was hard to actually lay a game.

Again, these were minor issues. Overall the cabin was great and all the families had a good time.

Eric P. on 10/01/2015

Thank you Eric. We appreciate you bringing these issues to our attention. We have a very skilled maintenance staff on site and we are sorry that you felt they didn't resolve the problem while you were our guest. There were actually 2 different issues going on with the toilet. The internal components were all replaced because they were not working properly and caused the water to keep running. When this didn't completely fix the problem and maintenance went back out, it was discovered that a couple of loose bolts were causing an inadequate seal and there was a second leak in that area. In spite of the minor issues you had during your stay, we are pleased to hear that you and your guests had a good time. Thank you again for bringing the water leak to our attention. There could have been significant damage as a result of this if you hadn't reported it.

Response from Elk Springs Resort Cabin Rentals on 10/08/2015
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gordon reunion

Staff was courteous and the 3 cabins we rented, Lazy Daze, Lumberjack and Fire in the Sky were beautiful. They are were spacious and more than enough room to hod 50 of us. We can't wait to come back and visit!

Gladys W. on 08/10/2015

Thank you for your review Gladys. I'm sure you were a bit worried about your family reunion with 50 people needing accommodations and we are pleased to hear that we didn't let you down! We would love to have you back year after year to make more memories with your family.

Response from Elk Springs Resort Cabin Rentals on 08/11/2015
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60th birthday bash- huge hit!

We rented the fire in the sky for 2 nights, found it on Groupon. It was a huge hit! 12 of us, worked perfectly! If we would have had 14, 2 would have been in a bed in the hallway. Not too far from Gatlinburg shops and a trolley stop.

Joanne P. on 09/15/2015

There are 2 king suites and 2 queen suites with 4 full bathrooms. We also added a queen over queen bunk bed and a sleeper sofa which can accommodate kids and most adults. We are pleased that this cabin worked out perfectly for the 12 of you! We hope you will make it an annual tradition to come back and enjoy the fresh mountain air at Elk Springs Resort!

Response from Elk Springs Resort Cabin Rentals on 09/15/2015
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family vacation

Overall, excellent. Three observations... leaky faucet in first floor bathroom, continuous centipedes in lower floor tub, bunk bed need rails for top. We had three youngsters who we would not allow to sleep on top.

None Given on 07/20/2015

Thank you for your review. Our maintenance staff has a response time of 30 minutes or less and we would have gladly dispatched them for the issues you mention. We have repaired the leaky faucet and contacted our Pest Control vendor for the migrating millipedes found in the lower level of the cabin. We are checking into the safety rails for the bunk beds as well. We are glad your overall experience was excellent and the issues you reported were easy fixes. We hope you consider another stay in one of our luxury cabins in the future.

Response from Elk Springs Resort Cabin Rentals on 07/21/2015
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great nature getaway

It was very relaxing that inspired exploring nature.

None Given on 09/13/2015

Thank you for your kind review Lois! Hiking is one of the best activities here in the Smokies! There is so much to explore that you can't possibly do it all in one weekend. If you have never experienced Fall in the Smokies, I highly recommend a repeat visit to see all the beautiful colors. We offer a 10% discount for all of our repeat guests!

Response from Elk Springs Resort Cabin Rentals on 09/14/2015
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friend's getaway

We rented this cabin for a group of 12 friends to get away for a long weekend. It was a great cabin for the purpose with an excellent location. Only 15 minutes from Gatlinburg and within an hour drive to other must do area activities.
There were a few minor disappointments with the cabin however. One most notable were that the pool table and air hockey table advertised with the cabin were a joke. The air hockey table was unusable because of the condition and the pool table was so uneven we were all laughing because once a ball would stop, it would start rolling in the opposite direction. While this did not affect our trip at all, please do not advertise something that is there but unusable.
Overall, I would definitely recommend this cabin for a large group of people.

None Given on 07/13/2015

Thank you for your feedback. It sounds like a great time was had by a large group of friends. We are sorry to hear about the air hockey table and the pool table. This is the first report we had regarding these and maintenance will be checking them out to see if they need to be repaired or replaced. We really wish you would have called our customer service department to report this during your stay. They would have had maintenance out to the cabin in 30 minutes or less to see if they could fix these so you could have enjoyed them. Please consider another cabin stay with us in the future!

Response from Elk Springs Resort Cabin Rentals on 07/13/2015
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caution when reserving

Very nice people to work with but I would caution anyone looking to rent that the pictures on the website do not always match the cabins they are renting. We rented Fire In The Sky for Christmas vacation and when we arrived the Air Hockey Table and Pool Table were not the ones they showed on the website and they were JUNK and unplayable.

Joe J. on 01/27/2016

Thank you for your honest review. We value your feedback, as it helps us to provide the quality that you grow to expect from Elk Springs Resort. We strive to ensure that the amenities in every cabin are exceptional. From time to time, we do fall short. We sincerely apologize that these were not up to our standards for your stay. I would like to thank you for bringing this to our attention. I am happy to report the air hockey table has been replaced. We are working on improving the pool table as well. We hope you will consider staying with us again in the future.

Response from Elk Springs Resort Cabin Rentals on 04/01/2016
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the cabin was nice.

The problem that we had was that the projector would cut off every 10 minutes like it was on a timer. I wouldn't want that cabin again. It ruined our Sunday movie night. There should be a way to watch tv in the theater room. It was late when we tried watching movies on Sunday. The tv near the pool table needs to be upgraded.

Travis R. on 01/20/2016

Thank you for your honest review, we truly value your feedback. We strive to ensure that the amenities are top notch at each of our cabins. We apologize for the issue with the projector during your stay. We can understand how frustrating this had to have been. I can assure you that it has been taken care of, and is in good working order. We hope you will consider letting us be a part of your next vacation get-away. Please keep in mind, as a returning guest you will receive 10% off all future stays. Again, thank you for bringing this to our attention.

Response from Elk Springs Resort Cabin Rentals on 03/24/2016
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awesome vacation

Everything was great. Service was great, location was perfect and the cabin was spacious and comforting.

Adonys G. on 01/13/2016

We are happy that you enjoyed your stay at Fire In The Sky. Our goal is to make you feel at home from the moment you walk in the door. We hope we can provide you with top notch vacations for years to come.

Response from Elk Springs Resort Cabin Rentals on 04/10/2016
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weekend retreat

I spent the weekend at Elk Springs with friends and it was such a great time! I definitely know I will be coming back

None Given on 02/23/2016

We sincerely appreciate your 5-star review, Michaela and look forward to having you back for a future stay. We offer many luxury cabin choices and have some with their very own indoor swimming pools! Be sure to check out all of our cabin selections on our website. You will find accurate photos and descriptions of each of our properties there. Hurry back! The mountains are calling!

Response from Elk Springs Resort Cabin Rentals on 02/05/2017
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alabama

Pool table was broken, Hokey table was broken, blender was broken, shower was dirty, there was stains on the bed spread among soo many other things. I will never recommend this place to anyone...

None Given on 04/23/2016

Thank you for sharing your experience with us, Aaron. We sincerely apologize for the issues that you experienced during your stay. I am glad we were able to resolve these issues so quickly. The air hockey table just needed the plug in pushed all of the way into the outlet and was an easy fix. The pool table is truly an exceptional amenity, it is handmade, out of logs. They were able to balance it so that you were able to enjoy it during your stay. The projector in the home theater room was not working due to someone unplugging the HDMI cable. We were able to fix this quickly so that you could show your presentation. Our on-site housekeeping crew was dispatched out and were able to correct the housekeeping issues quickly as to limit the inconvenience experienced. Again, we do apologize for the issues experienced, but want to thank you for allowing us to correct these issues in a timely matter for you.

Response from Elk Springs Resort Cabin Rentals on 04/28/2016
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vacation in the smokies

had a great vacation at Fire in these I at elk springs resort cabin was very nice. Had some mechanical issues with the cabin but their maintenance crew did a great job resolving problems quickly .

None Given on 06/20/2016

Thank you for such a wonderful review, Laura! We are excited to hear you enjoyed your stay with us. We are sorry to hear you experienced mechanical issues during your stay, but happy we were able to take care of them quickly. We hope you will take the opportunity to come back and visit with us as often as your schedule allows. Come back and see us soon!

Response from Elk Springs Resort Cabin Rentals on 06/24/2016
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great experience

Customer service was great. No surprises!

Jennifer S. on 05/16/2016

Thank you for your kind review, Jennifer! We love to hear that your stay was exceptional. You, as our guest, are our top priority. We love assisting our guests! We hope you will come back and see us soon. Your next Smoky Mountain adventure awaits you!

Response from Elk Springs Resort Cabin Rentals on 05/18/2016
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fire in the sky fun!!!!

It was awesome and a great change for many of the people that stayed. We will be making this an annual trip.

Wendy J. on 03/08/2016

Thank you for the 5-Star review, Wendy! We hope you will consider staying with Elk Springs Resort on your returning visits to the Gatlinburg area.

Response from Elk Springs Resort Cabin Rentals on 03/14/2016
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fire in the sky fun

We had a great time at the cabin with the exception of the 2 dirty conforters. We enjoyed the space and private bedrooms. The kitchen was perfect for cooking and gatherings. One of the guest thought it should have been more curtains up where he windows were bare. The attractions were awesome and close by. Everyone had agreat time we even had a visitor Mr. Fox. He smelled the food we grilled one night. We had a few spiders that I didn't like but I guess that's to be expected. I did want more towels but that's just me. Overall the stay was really great and we loved it. Thx for having us!

Candace M. on 08/03/2016

Thank you for your 5-Star review, Candace! We are happy to hear you enjoyed your stay. We hope you will come back and stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.

Response from Elk Springs Resort Cabin Rentals on 03/01/2017
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keep calm and presson

Wonderful!!! I couldn't of asked for a better experience. Fire in the Sky was perfect size for our family of 14. Everyone was impressed by the size, comfort, and cleanliness... We got married at the cabin during our stay! We'll be back, great job Elk Springs.

Steven P. on 06/01/2016

Thank you for allowing us to be a part of such a wonderful event. Congratulations! We would love for you to come back and stay with us to celebrate your anniversary. We have a large selection of cabins that would be perfect for the two of you, or if preferred, the entire family. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. We hope to see you soon!

Response from Elk Springs Resort Cabin Rentals on 06/02/2016
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unforgetable

Accommodated our family well. A few set back were: (1) one cooking pot/pan (2) can opener did not make connection to open can (purchased one) (3) no bottle opener (purchased one) (4) no hose to refill hot tub (5) minimal amount of towels/wash rags. Besides the few disconnects, overall, it was a wonderful family event.

None Given on 05/18/2016

Thank you for your kind review, Albert! We are happy to hear that you and your family had a wonderful weekend. We sincerely apologize for the issues experienced while you were staying with us. We are happy to see that we were able to bring out the towels needed. We stock one towel and washcloth per person that the cabin sleeps in each of our cabins. Please do not hesitate to contact us during your stay if you find that the cabin is not stocked properly upon arrival. We will be happy to send one of our friendly technicians out to assist you. We provide 24/7 guest assistance, as well as on-site maintenance and housekeeping to ensure that all needs are taken care of quickly and completely. Please don't suffer, call us. We love to assist our guests! Thank you for bringing the additional issues to our attention. We were not aware. We have relayed this information to the housekeeping supervisor so that the kitchen can be checked and restocked as needed. You, as our guest, are our top priority. We strive to ensure that you are able to fully enjoy all aspects of your cabin. We hope you will consider staying with us during your next visit to Gatlinburg. We hope to see you soon!

Response from Elk Springs Resort Cabin Rentals on 05/19/2016
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perfect family getaway

My family of 14 (4 families) loved our stay in the Fire in the Sky Cabin over Fourth of July week. The cabin was clean and air conditioned. The kids loved the media room and the adults loved the porch and hot tub outside. Our cabin was nestled in the woods. We were in the best location right outside the arts and crafts section of town. Definitely would recommend this cabin to friends. Thanks Elk Springs Resort!

Jennifer C. on 07/15/2016

Thank you for trusting Elk Springs Resort with your special family gathering, Jennifer! We were honored to have you as our guest. We are excited to hear you and your family enjoyed staying at Fire In The Sky. We certainly agree, this cabin boasts an array of top-notch, modern amenities that will provide hours of entertainment for the entire family. We hope you will consider making us a part of a new tradition when visiting Gatlinburg. We hope to see you soon!

Response from Elk Springs Resort Cabin Rentals on 07/17/2016
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elk springs resort is awesome!

We booked a different cabin company, got to the cabin and it was horrible. We cancelled it and called Elk Springs and got excellent service. The price was higher but it was more than worth it. We previously stayed in Southern Philosophy and loved it and this time Fire in the Sky was a great cabin. We had a great time with family in a luxury cabin for Spring Break! We will only use Elk Springs Resort cabins in the future! The staff is always friendly and the cabins are in excellent condition! Thank you Elk Springs Resort!

Taunia S. on 04/14/2016

Thank you for allowing us to provide you and your family with an exceptional stay with us. We are fortunate to live in an amazing place here in the Great Smoky Mountains. We love to share this love with our guests. Our employees take pride in assisting our guests with each and every opportunity. We want you to feel welcome from the first moment you pick up the phone. We would love to provide you with many more dream vacations in the future. Please contact us when you are ready to start planning your next get-away.

Response from Elk Springs Resort Cabin Rentals on 04/17/2016
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fire in the sky

Great experience and time. I cant think of one complaints other then minor details. Staff was great place fit our needs and then some.

Dwayne M. on 06/08/2016

Thank you for your wonderful review, Dwayne. We are happy to hear that you enjoyed your stay at Fire In The Sky. Please do not hesitate to contact us during your stay if we can assist you in any way. We are always happy to help, even with the small details. We want to ensure that each stay with us is exceptional. We hope you will consider staying with Elk Springs Resort during your next visit to Gatlinburg. We hope to see you soon!

Response from Elk Springs Resort Cabin Rentals on 06/08/2016
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decent cabin/property management issues

Rented this cabin for a family reunion. Good cabin for a family with nice theater, game area. There were no movies available for the theater and it would have been nice to know ahead of time. Floors need refinishing badly. Table needs to be replaced or someone should learn to clean the cracks between the table boards. Silverwear in kitchen was broken, furniture was worn. The cabin seemed to have been renovated but there were old remnants visible. Limbs could be thinned out to give a better view. For the price it seemed to lack some quality/amenities. Seems there is a lack of information relay with the management agency. I checked out by phone at 09:15 and then had three voice mails after regaining phone service at 11:40 asking if I was extending my stay or checking out? Similar issue with confirming reservation when I called you can't leave a message to confirm and must call back and email notification state you can reply to confirm but email address is a NO-REPLY email. No other email is listed or indicated to reply to for confirmation. Pool indicated in the resort is a community public pool and isn't associated with the resort at all.

Willard F. on 07/02/2016

Thank you for sharing your experience with us, Willard. We are sorry to hear you were disappointed with your stay. Your recommendations have been relayed to our maintenance department to see if they can be implemented for future guests. We apologize for the confusion during your stay. We do not provide any DVDs at any of the cabins. As everyone's taste in movies differs drastically, we choose to not provide this item. We did receive your voicemail, however, there was not a message there. We verify that each of our guests have checked out prior to sending the housekeepers to the cabin. Please do not feel that you have to keep calling back if you call during a high volume period. Our system is set up to register all calls. Any missed calls are returned, most often within 20 minutes of the original time of the missed call. We do not advertise any of the cabins on the resort as having pool access, as there is not a pool on our resort. We do provide information for the pool at the Gatlinburg Community Center for our guests in case they would like to go swimming during the warmer months. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area.

Response from Elk Springs Resort Cabin Rentals on 03/05/2017
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fun stay

We really enjoyed the cabin and it was as advertised. The beds were comfy, views were great, and the location was perfect.

Derek G. on 07/14/2016

Thank you for trusting your Smoky Mountain vacation with Elk Springs Resort, Derek! We are pleased to hear you enjoyed your visit. We certainly agree, Fire In The Sky offers the perfect location to enjoy all that our area has to offer. We hope you will make plans to come back and stay with us again during your next visit to Gatlinburg. We hope to see you soon!

Response from Elk Springs Resort Cabin Rentals on 07/17/2016
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attention to detail

A little attention to the overall upkeep to this unit would do wonders. Ceiling fan(s) that didn't work or about to fall if they did, theater room that would only play cd's (no gaming inputs), broken rocking chairs, cooling system too small to handle summer heat (82 upper level-80 Units set at 73 by maint guy but to no avail...manual or auto can openers don't work....Just a little attention to detail and all this goes away...All the rental associates we had any dealings with were very helpful and professional...a big thank you to the folks on the phone

None Given on 07/29/2016

Thank you for sharing your experience with us, Jess. We appreciate your feedback. We have relayed the information regarding the ceiling fans, the AC, and the broken can openers to the appropriate departments. We can assure you, these items will be taken care of. The rocking chairs were brought to our attention on 7/29, we are happy to inform you they have been repaired. The theater room systems are set up only for DVD use. We do not allow any outside devices to be hooked up to the system as this can potentially damage our equipment. There is a fee that would be added at check out to reconnect the equipment if it is not hooked up properly. It is set up this way to limit the ability to change the wiring or the setup. We did not realize the AC was still not cooling properly after the maintenance technician went out. We showed the issue as being resolved. We sincerely apologize for the inconvenience you experienced due to these issues. Please do not hesitate to contact us during your stay should you find any of the amenities that need our attention or find that an issue has not been resolved. Your comfort is our primary concern. We provide 24/7 guest assistance, as well as on-site maintenance to ensure any need that arises can be handled quickly. We are always happy to send one of our technicians to the cabin to correct any issue you are experiencing. We will continue to address the issue until it has been fully resolved. We hope you will consider coming back and staying with us again in the future. We would like to have the opportunity to show you an exceptional stay full of special memories you and your family will cherish. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. We hope to see you soon!

Response from Elk Springs Resort Cabin Rentals on 07/29/2016
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very exciting place to stay at for a small vacation

Loved the rooms and the layout of ever
everything. Definitely will come back to this resort with family and friends. !

None Given on 08/10/2016

Thank you for your kind review, Misbah. We enjoyed having you as our guest and hope you will come back and stay with us again.

Response from Elk Springs Resort Cabin Rentals on 01/15/2017
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four family christmas vacation

Our vacation was great, and we got just enough snow to have our snowball fight! Traveling with all age groups of children the game and theater rooms kept them upstairs away from our holiday cooking. However, the noise carried to the bottom floor and the table games weren't adult quality. (Air hockey pucks would stick in the corners and the pool table leans so badly shots would go in well after the play had ended)
We were very happy with the kitchen as we stayed in and cooked most meals for our six night stay. We expected a "social" hot tub on the main floor, but the private bottom floor area was ok too--it kept the "wet" down there.
Plenty of tvs helped with football bowl season, movies and the game consoles we brought, and the bedrooms were as stated and very comfortable
Grammy had a little trouble with the entrance stairs, especially after it snowed and iced over, as there wasn't a light directed there.
We are a wireless Internet dependent family, especially where cell phone service is sketchy. The router for that had to be reset daily, sometimes twice. We would have called it in but it didn't bother us until the weekend--then we had the holiday, and we don't like the bother. When we did call for the trash being full it was handled within hours.
Overall we loved the home and the location was GREAT! No backed up traffic getting into the heart of Gatlinburg coming from the east. There was a convenient grocery and drug store and so close to the craft stores!
We would definitely return to Fire in the Sky if the table games were improved and the router fixed.

Jo Ann P. on 01/06/2013
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mov reunion

Awesome

None Given on 12/05/2012
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almost, but not perfect!

Late availability- Arrived for occupancy around 2:00 p.m Knowing 3:00 p.m check-in could be delayed however had to wait in car for 45 minutes before could enter cabin........... Disappointing.

Robert C. on 12/25/2012
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gatlinburg weekend with the family

Great cabin. Hope to rent next year.

Robert M. on 01/08/2013
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great times

A few friends and I planned a mountain getaway for a couple days as a mini vacation. We stayed at Fire in the Sky and could not have been more pleased. I highly recommend this company and this specific cabin as well.

Matthew J. on 12/30/2012
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very quite yet not too far

Enjoyed our 4 days of tranquility. Mostly stayed indoors, as it was raining most of the time. About 15 mins from Gatlinburg town. Must be about 20 or so cabins in the area, yet adequate distance with plenty of privacy. Will come back!

Rafiq R. on 12/31/2012
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perfect vacation

We loved the entire experience. The house was beautiful, roomy, and the younger adults loved the theater room. We loved getting into the hot tub after a day of hiking in the Smokys. We will be back!!

Susie K. on 03/31/2013
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fire in the sky

Sometimes slightly difficult to get in touch with staff, but the location was great and the cabin was clean and as described. We will be going back again. The various cabins aren't stacked on top of each other like some developements. Decent privacy for the number of cabins on the circle. Gatlinburg is very close. Speak to the locals in stores and such to get good alternative directions to avoid the main roads which tend to get backed up quickly.

None Given on 04/09/2013
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fire in the sky

great cabin garbage services was not to good other than that a great place to stay

Ruby N. on 07/29/2013
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satisfaction guaranteed!

Great stay, very relaxing. The cabin was clean and nicely furnished. Pool table was unusable because it was not level at all and the decks could use a few more tables and chairs. Also, the game table only had three chairs. We were put in this cabin after our original cabin (outside the resort) was completely unsatisfactory, really awful and the management worked with us quickly and efficiently to put us in a much better accomodation inside the resort. We were very pleased with the outcome and impressed that they worked quickly to correct a bad situation. Special thanks to Marty! We will certainly return again and recommend Elk Springs to our friends!

Rhonda A. on 05/20/2013
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top notch accommodations and very convenient.

Loction was great and convenient. Our entire family was able to be in one place with enough room and amenities to keep everyone fed and entertained. The kids and adults enjoyed the home theatre, pool table & air hockey. The hot tub was also very relaxing. We will have great memories of this fun trip. Everything was handled very professionally from reservation throughout entire stay. We were sad to leave and definitely plan to return when visiting the Smokies. I would highly recommend Elk Spring Resort. There are a variety of cabins available and I'm sure all are as nice as this one.

None Given on 06/17/2013
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pretty good stay

We stayed for the Fall Rod Run 2nd week in September, the overall condition of the property and chalet was great. They game room needed something to help with cushioning the sound, maybe more artwork, or an area rug. The kids played air hockey however, the table needs some TLC they cut their fingers on the table due to the puck always getting stuck on the edges around the table, edges were pretty rough. It happened to me when I played with them. The Pool table wasn’t level, so the balls would roll on the corners of the table. The Theater room was nice, and movies were great on the big screen. Only improvement needed was the spacing between the theater chairs. My husband had a hard time reclining if I was sitting in front of him. The chairs were too close together for both of us to sit comfortably in a reclining position. Overall the chalet was very pretty. Just wish a few of the activities in the game room were in better condition, especially for the cost.

Kimberlee S. on 09/17/2013
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fabulous weekend getaway!

We chose fire in the sky because it was large enough for our family gathering. Everything was great. We chose this one in particular because of the theatre room. We gather each year to watch the UT vs GA game and we thought we could watch it in the theatre room. Our only complaint is that the cable is not hooked to the large tv so we had to watch on a smaller screen. But it still doesn't affect our 5 star rating. Great place!

Cassondra R. on 10/08/2013
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fire in the sky

The cabin was great! We were on motorcycles and were not sure we could get to the cabin but all of them in that location are Motorcycle Friendly!!!

Mary Anne F. on 09/04/2013
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fire in the sky

Good

None Given on 09/24/2013
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awesome, i will definitely stay here again. cant wait for next va

Customer service was great and very friendly. Made renting the property easy and painless.

Alex S. on 11/14/2013
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wonderful family vacation

We had 10 people from age 7 to 78 stay in Fire in the Sky. We all loved it. Everyone had space to do their own thing or to come together. We cooked most meals in the cabin and had everything we needed in the beautiful kitchen and plenty of space for family meals at the unique table. Also a great table for family games! We could have stayed in the cabin just having fun together our entire vacation time and not even gone into Gatlinburg. It was relaxing, comfortable, safe, beautiful, and full of fun things to do (theatre room, pool table, card table, hot tub, deck for quiet reading time). Everyone hated to leave. We only had a minor incident when the ice maker wasn't working. We called the number provided and someone was at our door within 10 minutes to fix it. When he had to order a part for it and couldn't fix it immediately, he came back with a bag of ice for us. It was great service.

Jennifer V. on 11/11/2013
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happy days...

over all, a great experience. a few minor things... we waited outside in the chill quite a while before we were able to get in. after 4 phone calls & trying 3 different codes we were finally able. turned out our door had never been programed with the code we were given. also we missed having mirrors in the bedrooms.

Rose G. on 10/28/2013
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clean and fun

Pool table could use an upgrading. Slightly further from town than I was anticipating but still convenient enough to enjoy gatlinburg and pigeon forge. Overall great clean cabin. Our family had a great time. Thanks

None Given on 11/29/2013
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overall, a nice stay in fire in the sky

The staff at the resort was awesome. Anytime we called with an issue, someone was sent to get the issue resolved. My only complaint was that some of the things in the cabin have not been kept up with since we were at this same cabin 4 years ago. For example, there is a chair in the movie room that has a lump in the seat, and made for very uncomfortable movie viewing. Also, there is some type of damage to the movie screen. It looks as though someone must have thrown something at it. There was a lot of dust caked up around the shower on the second floor (main floor), and it looks as though there was no deep cleaning going on there. Other than those things, the cabin itself was very comfortable and nice. As I said, the staff was fabulous.

Charles C. on 08/19/2014
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great weekend getaway

Great place to stay with a really quality staff! HIGHLY recommended!

None Given on 01/15/2014
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family cabin get together

My family and I stay in Elk Springs Cabins each January. We really enjoy the experience.

Janis W. on 01/22/2014
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beautiful... just beautiful

The rooms were spacious! It was very clean!! All of the appliances were clean and available for use. My group thoroughly enjoyed themselves!!

Phaedra B. on 07/02/2014
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spring break in the mountains

Overall we were pleased with our cabin, although the wifi was incredibly spotty. This was disappointing considering the fact that both families traveling are self-employed and needed to get work done while away. We were pleased with the size of the cabin and thought it was well cleaned!! Any interaction with the staff of Elk Springs was great - very professional, kind and willing to answer any questions we had!! Our only other issue was that the cabin was for 14 people, yet the grill was so small and took way too long to cook dinner for a group of that size!! Overall, our experience was positive, many memories were made and we'd definitely return . . . hoping for better wifi and a bigger grill! :)

None Given on 04/18/2014
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great house

Loved the home, beautiful location and built well. Furnishings were above average for a vacation rental. We loved our stay.

None Given on 05/22/2014
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awesome getaway!

The cabin was absolutely beautiful and very peaceful. Our party had a great weekend stay. We were far enough away from the crowds but close enough if we wanted to go somewhere. Highly recommend this cabin and location! The only minor fault was out cabin was not ready at 3 but were able to go get groceries why we waited.

Megan W. on 04/17/2014
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vacation stay

I had a wonderful stay at the cabin! Very clean and I love the quiet area would love to choose elks springs resort for all of my vacations!

Jasmin J. on 03/12/2014
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anniversary celebration

Sorry to report that I wouldn't recommend this cabin to friends. It was far from being the "luxurious cabin" as advertised. It wasn't well equipped, furnished or clean. For instance, the kitchen knives were so dull, we used pocket knives to cut cheese and bread. The bathroom towels were thin and undersized. Lamp shades in all the rooms were dusty. Bedside reading lamps were either non-existent or limited to one. While the picture of the kitchen table and chairs looked as if it could seat eight people (which it we had), in fact, there was seating for seven because of a missing end bench. Lastly, where was the mountain view that seemed so prevalent in website pictures? Some of the other cabins may be better sited, cleaned and furnished than "Fire in the Sky", and less frustrating to us because we spent many hours planning this trip for eight adults to celebrate our 50th anniversaries, and we spent far too much money.

None Given on 10/08/2014
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mountain retreat

Relaxing convenient rejuvenating

None Given on 06/24/2014
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family summer vacation

Overall this is a beautiful chalet, modern and clean. However the biggest complaint is no insulation! This chalet is all wood and the sounds of each floor seem to echo throughout the house. Third floor pool table and air hockey can be heard all through the house, walking on main level sounds like thunder to lower level...not ideal for kids and resting! The sofa bed that is on the lower level in the sitting area is absolutely useless and should be replaced, the frame is bent at the bottom and the very thin mattress hangs out of it. The boys ended up sleeping on the floor until we bought an air mattress. The kitchen is very well stocked but the skillets are not good, bring your own like we did. I LOVED the higher end gas grill and used it every day, that was a huge plus for us. Remotes were missing to the tv in a couple places so we ended up using from another room. The location is fantastic, you are climbing up the mountain but you really dont mind the gradual climb. Chalet is situated beautifully for viewing the mountains and the trees all around. I suggested that the property consider a recycling location where people can drop off bottles, plastics, cardboard as these things take up a lot of garbage can space which is limited, and it also promotes healthy behavior to keep this beautiful part of our country beautiful. Overall, I would recommend the chalet and Elk Springs, but know going in it is NOT quiet if you have children!!

Geneva M. on 09/02/2014
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family reunion

Nice cabin. Fairly clean. Deceiving view from deck in pictures showing view of mountains. Could only see trees?? Part of selling point was view from upper deck.

None Given on 08/12/2014
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awesome cabin & employees

We stayed 3 nights and had a great overall experience.. the cabin was clean & equipped with everything we needed, we had something wrong & the maintenance man came straight outto help us.. I will be staying here our next stay in Gatlinburg!!

None Given on 07/28/2014
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showing it's age

The location and size of the cabin were great for our family and we had a good time. However, in terms of value I was not satisfied. The website promises “new and up to date” cabins with flat screen TVs”. Fire in the Sky is not up to date and has only one one flat screen TV that needs to be replaced. The cabin is showing a lot of age and needs a lot of TLC. It has these maintenance issues:
• All the mattresses are worn out – not new as promised. They offer no support. Very uncomfortable for older people and those of us who have back trouble.
• The TVs are from the 90’s bought prior to digital signals making the images poor. They need to be updated to digital technology.
• The website promises all flat screen TVs. We had one and it was awful. The remote won’t operate it properly and the screen has a big line that runs down the middle of the screen where the pixels are all dead making it hard to watch.
• There is no cable TV in the Theater room…..BIG issue. We couldn’t watch football in the Theater room on the first Saturday of the college season.
• The downstairs carpet is worn, dirty and needs to be replaced. It at least needs to be cleaned.
• The bed in the pull out couch downstairs is broken and not useable. We needed it to accommodate our family but instead had to use a blow up bed.
• The refrigerator will barely dispense any water giving only a trickle. It needs to be fixed to really be of much use.
• The oven is missing the bottom element. Because of that it won’t heat properly and does not cook properly. We needed it to work to meet our family meal plan.

The place just needs some TLC to meet your promise of “new and up to date.” We had a good time but these things were a big annoyance.

Kevin B. on 09/03/2014
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family getaway

The rental was beautiful. We loved the way the rooms were spread out so that those playing games and watching movies were not interrupting those having conversations downstairs. The fireplace was beautiful an sooo warm! We had to turn it off because it kept the room too warm. However, we did have a few complaints. First the pullout bed downstairs was broken. After the first night, we did have someone from office come out and repair. It is a good thing we had extra throws from our cars because there we NO sheets and pillowcases for the pullout. No where were there extra blankets for the beds in case someone needed more covers. We also had a big wet spot on the carpet at the end of the steps in the basement, which house keeping felt it had been a spill from the previous quest. Unfortunately there was a very bad smell in one of the bedrooms as maybe something had died in the wall of the cabin. In the same room a nasty wash cloth was left from housekeeping on the bedpost. We reported this as well. In the kitchen, the dishwasher kept falling out of the wall. It too was fixed by house keeping. I realize these were minor issues but for a $2,000 3 night stay, these should NOT have been any apparent issues a quest should have to deal with during their stay.

Betty B. on 12/17/2014
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wonderful experience

I purchased this vacation rental through a Groupon. There was a issue with getting the Groupon applied to my reservation. I called a customer service rep at Elk Springs and she took care of me in a professional and timely manner. As for the cabin, it actually exceeded my expectations which is hard to do! I look forward to returning as soon as possible. From beginnning to end a wonderful experience.

Ellen M. on 10/15/2014
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great stay

The cabin that we were in was flat out amazing. I loved every aspect of from the deck to the card table.

None Given on 12/09/2014
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beyond expectation

'Fire in the Sky' is a great property to stay at. Entire was near and clean. All the utensils and devices were working. Entire enjoyed the stay. Pool table needs maintenance.

All in all it was a relaxing stay.

Sachin A. on 10/28/2014
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wow!

Great rental, great customer service, really good price for the amenities

None Given on 10/30/2014